Exam Details
| Subject | managerial communication – i | |
| Paper | ||
| Exam / Course | mba | |
| Department | ||
| Organization | solapur university | |
| Position | ||
| Exam Date | November, 2016 | |
| City, State | maharashtra, solapur |
Question Paper
M.B.A. (Part (Semester (CBCS) Examination, 2016
Paper VI MANAGERIAL COMMUNICATION I
Day and Date Thursday, 22-12-2016 Total Marks 70
Time 2.30 p.m. to 5.00 p.m.
Instructions Q. No. 1 is compulsory.
Attempt any two questions from Q. No. 2 to Q. No. 4.
Attempt any two questions from Q. No. 5 to Q. No. 7.
1. Case Study
Atharva Business Solutions had promised to deliver a report to one of its customers
by a certain date, but was unable to meet this deadline. Since the customer was
very important to the company, there was an internal meeting in the concerned
department to resolve the issue. During the discussion, Rohan, one of the youngest
members of the department, came up with a suggestion to solve the problem.
However, because Rohan was known for his non-serious, jokey comments and
was relatively new in the department, nobody took him seriously. The meeting
continued for two hours and when no solution was found, it was dispersed.
Later, while reflecting on the proceedings, Mr. Mehta, the head of the department,
realized that what Rohan had suggested at the beginning was in fact the most
sensible course of action, but, because everyone was predisposed to take him
lightly they never considered his suggestion seriously. In fact, they had completely
neglected his ideas during the discussion. Mr. Mehta felt that if they had heard
Rohan with an open mind, they would have reached a solution in the first fifteen
minutes of the meeting.
Questions
What according to you is the barrier occurred State in brief. 5
What are the techniques to overcome to such type of barriers occurred in the
organization 5
Ideally, how should this situation have been handled 4
Seat
No.
SLR-T 6
2. Write short notes on (any two). 14
Video-conferencing.
Types of Listening.
7 of effective communication.
3. Answer in brief (any two). 14
Explain the term 'Feedback'. What are the effects of feedback What are the
various means to improve feedback
Define Speech. Explain in brief the techniques of effective speech.
Draft a notice and Agenda for 10th Annual General Meeting for
ABC Enterprises Ltd.
4. Write short notes on (any two). 14
Non verbal communication and para-language.
Social Media and Websites.
Speaker's Appearance and Personality.
5. What are the channels of communication Explain in brief Downward Channel of
communication. 14
6. It has been found that there is a decline in the sales/circulation of the Newspaper.
The sub-committee has been appointed to look into the matter and give
recommendations to stop the decline. Prepare the report. 14
7. Differentiate between hearing and listening. Explain in brief the barriers
of listening. 14
Paper VI MANAGERIAL COMMUNICATION I
Day and Date Thursday, 22-12-2016 Total Marks 70
Time 2.30 p.m. to 5.00 p.m.
Instructions Q. No. 1 is compulsory.
Attempt any two questions from Q. No. 2 to Q. No. 4.
Attempt any two questions from Q. No. 5 to Q. No. 7.
1. Case Study
Atharva Business Solutions had promised to deliver a report to one of its customers
by a certain date, but was unable to meet this deadline. Since the customer was
very important to the company, there was an internal meeting in the concerned
department to resolve the issue. During the discussion, Rohan, one of the youngest
members of the department, came up with a suggestion to solve the problem.
However, because Rohan was known for his non-serious, jokey comments and
was relatively new in the department, nobody took him seriously. The meeting
continued for two hours and when no solution was found, it was dispersed.
Later, while reflecting on the proceedings, Mr. Mehta, the head of the department,
realized that what Rohan had suggested at the beginning was in fact the most
sensible course of action, but, because everyone was predisposed to take him
lightly they never considered his suggestion seriously. In fact, they had completely
neglected his ideas during the discussion. Mr. Mehta felt that if they had heard
Rohan with an open mind, they would have reached a solution in the first fifteen
minutes of the meeting.
Questions
What according to you is the barrier occurred State in brief. 5
What are the techniques to overcome to such type of barriers occurred in the
organization 5
Ideally, how should this situation have been handled 4
Seat
No.
SLR-T 6
2. Write short notes on (any two). 14
Video-conferencing.
Types of Listening.
7 of effective communication.
3. Answer in brief (any two). 14
Explain the term 'Feedback'. What are the effects of feedback What are the
various means to improve feedback
Define Speech. Explain in brief the techniques of effective speech.
Draft a notice and Agenda for 10th Annual General Meeting for
ABC Enterprises Ltd.
4. Write short notes on (any two). 14
Non verbal communication and para-language.
Social Media and Websites.
Speaker's Appearance and Personality.
5. What are the channels of communication Explain in brief Downward Channel of
communication. 14
6. It has been found that there is a decline in the sales/circulation of the Newspaper.
The sub-committee has been appointed to look into the matter and give
recommendations to stop the decline. Prepare the report. 14
7. Differentiate between hearing and listening. Explain in brief the barriers
of listening. 14
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