M.C.A. DEGREE EXAMINATION, APRIL 2016
Second Semester
COMMUNICATION SKILLS
(Common for M.C.A. (R)/M.C.A.
M.Sc. Computer Science)
(2012 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 2 20)
Answer all questions.
1. Define extrapersonal communication.
2. What is called the process of information flowing from the
lower levels of a hierarchy to the upper levels?
3. What is non-verbal communication?
4. What is the mode of greeting a person?
5. What is proximics?
6. How would you conclude a presentation?
7. What do you mean by team work?
8. What is the purpose of a job interview?
9. What does Cc and Bcc mean in an e-mail?
10. What is an agenda?
Sub. Code
541204/
545204/
551203
RW-10780
2
Sp2
Part B 5 25)
Answer each of the following questions, choosing either
or
11. Discuss the different channels of communication.
Or
What are the barriers to communication?
12. Explain the different modes of conversation.
Or
Analyze the do's and don'ts of telephonic
conversation.
13. Highlight the significance of good delivery for a
presentation.
Or
Why do we audio-visual aids in presentation?
14. Explain interview techniques.
Or
Discuss the importance of group communication.
15. How are résumés prepared?
Or
How would you prepare the minutes of a meeting?
RW-10780
3
Sp2
Part C 10 30)
Answer any three of the following questions.
16. Examine the principles of effective communication.
17. Discuss the basic attributes of verbal and non verbal
communication.
18. What are the characteristics of a good presentation?
19. What are the essential skills needed for Team Work?
20. Examine the format of a Report.