DISTANCE EDUCATION
M.C.A DEGREE EXAMINATION, MAY 2017.
Second Semester
COMMUNICATION SKILLS
(2010 Academic year onwards)
Time Three hours Maximum 100 marks
PART A — × 8 40 marks)
Answer any FIVE questions.
1. What are the reading techniques?
2. Explain the importance of communication.
3. Write a note on the art of conversation.
4. How do you plan for an interview?
5. Define and explain the purpose of group discussion.
6. Trace the origin and development of body language.
7. What are the advantages of mock negotiation?
8. Write a note on communication within management.
PART B — × 15 60 marks)
Answer any FOUR questions.
9. What are the processes to develop communication skills?
10. What are the various types of the interview?
Sub. Code
203
DE-687
2
Ws3
11. Explain the features of group discussion.
12. How could communication skills for a meeting be made
effective?
13. Trace the fundamental uses of negotiation techniques.
14. Distinguish downward and upward communication.
15. Describe written and oral communication.