INDIAN INSTITUTE OF MATERIALS MANAGEMENT
Post Graduate Diploma in Materials Management
Graduate Diploma in Materials Management
PAPER No. 4
INFORMATION TECHNOLOGY E-COMMERCE
Date: 14.12.2016 Max Marks: 100
Time 2.00 p.m. to 5.00 p.m. Duration: 3 Hrs
Instructions:
1. From Part "A" answer all the questions (compulsory). Each sub-question carries 1 mark. Total marks 32
2. From Part "B" answer any three questions out of five questions. Each question carries 16 marks. Total marks 48
3. Part "C" is a case study (compulsory) Total marks 20
PART A
(compulsory). Each sub-question carries 1 mark. 32 marks
Q.1 Fill in the blanks: marks)
1. A is an electronic machine that takes input from user and stores and processes
the given input to generate the output in the form of useful information to the user.
2. In interface, users type the commands pertaining to the tasks that they want to
perform.
3. Strategic information is required for of the business.
4. is an address of a document on the web on the Internet.
5. defines the Conceptual Schema of a Database.
6. Head Quarter of SAP is situated at
7. system handles Airlines Reservations.
8. to the physical parts of computer.
Q.2 Multiple Choice Questions marks)
1. Which of following is a characteristic of the modern digital computer?
High speed Large storage capacity Greater accuracy All of the above
2. In which Generation of Computers, assembly language was introduced?
First second Third fourth
3. Which of the following functions is provided by an Operating System?
Process Management Security Management File Management All of the above
Dec. 2016
4. Which system is an integrated, user-machine system for providing information to support
operations, management, and decision- making functions in an organisation.
Information System Management Information system
Transaction processing System Decision Support System
5. tailing refers to:
Booking tickets online Making bank related transactions online
Placing Grocery and domestic products online Placing books and CD's online
6. Which is a collection of interlinked hypertext documents stored on computers all around the world?
Email URL WWW IP address
7. Which of the following organizes data into tables?
Hierarchical Model Relational Model Network Model Context Model
8. Which Commerce model uses reverse pricing model?
a)C2B b)B2C C2G C2C
Q:3 Say TRUE/ FALSE marks)
1. Fourth generation computer use integrated circuits.
2. GUI stands for Graphical user interconnection.
3. ROM retains its contents even after the computer is turned off.
4. Duplication of data items in multiple files is normally cited as the principal disadvantage of file-
based systems.
5. Browser is a software program for getting information from the WWW.
6. E-Bay website facilitates consumer-to-consumer e-commerce.
7. The two most widely used EDI standards are ANSI X.12 and UN/EDIFACT.
8. Communication is used for arranging of state Governance based on electronic tools for
collecting, Processing and dissemination of information.
Q:4 Write Full Form of Following: marks)
1. DBMS
2. TCP/IP
3. IPOS
4. VDU
5. NIC
6. MRP
7. FEDI
8. B2E
PART (48 marks)
(Answer any three questions out of five questions. Each question carries 16 marks)
Q.5 Define computers and also explain their classification and Characteristics.
Q.6 Mention the primary functions of Operating system. Explain the difference between Time Sharing Multiprogramming and Multiprocessing Operating System?
Q.7 Why Information System is important for an organisation? Explain different phases in the development of Systems.
Q.8 Discuss the objectives and models of Governance. What are the Risks and Issues involved in Implementing Governance?
Q. 9 Write Brief note on following:
SAP Commerce Disadvantages. DNS EDI
PART (20 marks)
(Compulsory)
Q.10 Case Study:
XYZ pvt. Ltd. is an organisation that deals in the manufacturing of electronic products. Earlier, the organisation used to trade through an indirect distribution channel in which the products were first sold to the wholesalers, which were further sold to retailers. Finally, the customers buy the products from the retailers. Later than, the organisation faced a tremendous downfall in its annual sales. After research, the organisation came to know that the customers were not satisfied with the products. As the trading of products was through indirect distribution channel; thereby, the organisation was not able to receive the adequate feedback from the customers. Therefore, the organization decided to implement business in new way. In this case, what is the most effective way to develop their business and how IT and Commerce solutions will handle the role?