INDIAN INSTITUTE OF MATERIALS MANAGEMENT
Post Graduate Diploma in Materials Management
Graduate Diploma in Materials Management
PAPER No. 1
MANAGEMENT PRINCIPLES AND HUMAN RESOURCES PRACTICES
Date :09.12.2017 Max. Marks :100
Time 2.00 to 5.00 p.m Duration 3 Hrs.
Instructions
1. From Part A answer all questions compulsory). Each sub questions carries 1 mark Total 32 Marks
2. From Part B Answer any 3 questions out of 5 questions. Each question carries 16 marks. Total 48 Marks
3. Part C is a case study (compulsory) with questions. Read the case study carefully and
answer the questions Total: 20 Marks
4. Please read the instructions given in the answer sheet

PART A Total 32 marks
(Each sub question carries 1 mark)
Q 1 Please state whether the following statements are" True "or "False"
1. Primary Role of Internal Agent is to act as the link Between the Consultants and the Organization.
2. Young Person means who is either a Child or an Adult.
3. Innovation is finding a better and superior way to do something.
4. Newspaper Ads is an Indirect Method of Recruitment.
5. Television is adirect Method of Recruitment.
6. An Interpersonally competent Manager is not able to engage in any mutually helped relationship.
7.There are three interpersonal needs according to schutz
Standing order' refer to the rules and Regulations which govern the conditions of employment of
Workers.
Dec 2017
Q 2 Fill in the blanks
1. is a Method of Recruiting by visiting and participating in College Campuses.
2. refers to the ability of an Organization to retain its Employees.
3. is recognized as the Father of Scientific Management Theory.
4. The expectancy theory of Motivation was put Forward by
5. Ratios indicate the number of leads/contacts to generate a given number of Hires at a
point at time.
6. is the process of picking individuals who have relevant qualifications to fill Jobs in
an organization.
7. is the counterpart of strike.
8. is a planned introduction of Employees to their Jobs ,their Co-workers and the
Organization per se.
Q3. Expand the Following
GD MIS GQM RDM LQI SMT JMC 8)NGO
Q4. Match the Following and rewrite
A B
Kinds of Policy 1)With-Profit policies
Hertzberg ERG Theory
Alderfer Hygiene Factors and Motivators
4)The workmen's Compensation Act 1947
Industrial Dispute Act 1923
Employer's Liability Act 1974
7)Prevention of Pollution Control 1938
8)Minimum Wages Act 8)1948
PART B Answer any 3 questions x16 48 Marks)
Q5. What are the qualities/Skill of a Manager?
Write a note on Management as a Science'?
Q6. Explain Line Function and Staff Function with an Example.
Explain Feedback Control and Feed Forward Control.
Q7. Discuss Maslow's Theory of Hierarchy of Needs.
Write a note on Formal Groups.
Q8. Explain Trait theory of Leadership.
Compare Verbal Communication Vs Written Methods of Communication?
Q9. Write short notes on any FOUR(04) of the following.
MBO (Management by Objective
Nature/Characteristics of Planning.
7-S Framework for Organizational Success.
Innovative Approach
Types of Innovation
PART C Compulsory
Q 10. Case Study 20 marks
Progressive Chemical Industries Ltd, is engaged in Manufacturing and export of specialty chemicals, having turnover of Rs 300 crores. The Company is growing and having good export orders. The CEO is in mood to expand the business and aiming to reach turnover of Rs 1000(thousand) crores in next 5 (five) yrs.
The CEO is worried about the increase in input costs and workers demands.
Union has threatened to go on strike indefinitely. Union has demanded 50% increase in salary and other benefits, But is not agreeing to link it to productivity. It has also raised issues like unsafe, hazardous working conditions, leakage of poisonous gases affecting the health of workers.
The consultant has advised the CEO to be strict and take strict action against the erring employees and be ready to declare lockout if situation warrants.
Questions:
What are the various laws which could be applicable in the above problems?
Do you feel management policies/practices are right?
As a HR Head how would you convince the Union and workers?
Prepare a draft agreement for the above situation which could be acceptable for Management and Union.