Total No. of Questions 10] [Total No. of Pages 1
B.H.M. DEGREE EXAMINATION, MAY 2018
Third Year
Housekeeping Management
Time 3 Hours Maximum Marks 70
Answer any Five questions
All questions carry equal marks
Q1) Explain the features and importance of Housekeeping accommodation operations.
Q2) Discuss the duties and responsibilities of Housekeeping personnel.
Q3) Define Communication. Discuss its features and importance in a hotel.
Q4) Describe the Inter departmental co ordination and its importance.
Q5) Explain the cleaning and chemical agents with examples.
Q6) Explain the storage and maintenance of cleaning equipment.
Q7) Discuss the standard cleaning methods.
Q8) Write a note on servicing of guest rooms and the standard contents of a guest room.
Q9) Discuss the process involved in cleaning of elevators and lobbies.
Q10) Describe cleaning of laminated surfaces and floors.