Exam Details
| Subject | front office procedure | |
| Paper | ||
| Exam / Course | b.h.m. | |
| Department | ||
| Organization | Acharya Nagarjuna University, Centre for Distance Education | |
| Position | ||
| Exam Date | May, 2018 | |
| City, State | andhra pradesh, |
Question Paper
Total No. of Questions 10] [Total No. of Pages 1
BHM DEGREE EXAMINATION, MAY 2018
First Year
Front Office Procedure
Time 3 Hours Maximum Marks 70
Answer any Five questions.
All questions carry equal marks
Q1) Discuss the front office organization chart of Medium Hotel.
Q2) Explain the different types of hotels.
Q3) Explain the qualities, social skills and poise required for front office staff.
Q4) Discuss the various facilities available in hotel.
Q5) How to handle guest room keys, guest mail and key rack? Explain briefly.
Q6) What are the benefits and limitations of bay?
Q7) What are the different types of reservation?
Q8) What is the procedure for rooming a guest and check out?
Q9) Discuss the whitney Reservation system.
Q10) What is a Registration card? Explain its importance.
BHM DEGREE EXAMINATION, MAY 2018
First Year
Front Office Procedure
Time 3 Hours Maximum Marks 70
Answer any Five questions.
All questions carry equal marks
Q1) Discuss the front office organization chart of Medium Hotel.
Q2) Explain the different types of hotels.
Q3) Explain the qualities, social skills and poise required for front office staff.
Q4) Discuss the various facilities available in hotel.
Q5) How to handle guest room keys, guest mail and key rack? Explain briefly.
Q6) What are the benefits and limitations of bay?
Q7) What are the different types of reservation?
Q8) What is the procedure for rooming a guest and check out?
Q9) Discuss the whitney Reservation system.
Q10) What is a Registration card? Explain its importance.
Other Question Papers
Subjects
- (i)-english paper – ii (part – i)
- accommodation operations
- accounting & finance for hotel management (part – ii)
- basic culinary preparation
- basic food & beverage service (part – ii)
- communication & soft skills
- english (paper – i)
- food & beverage management
- front office procedure
- hotel engineering & maintenance
- hotel law & hrm (part - ii)
- housekeeping management
- information technology for hotel management
- nutrition & food service
- quantity & advanced culinary preparation
- specialized food & beverage service