Total No. of Questions 08] [Total No. of Pages 02
EXECUTIVE M.B.A. DEGREE EXAMINATION, MAY 2018
First and Second Year
C-HUMAN RESOURCE MANAGEMENT
Organisational Behaviour
Time 3 Hours Maximum Marks :70
SECTION A
Answer any three questions. x 5 15)
Q1) Personality.
Behaviouralism.
Conflicts.
Job enlargement.
Leadership.
Johari window.
SECTION B
Answer any three questions. x 15 45)
Q2) Explain the elements of organizational behaviour.
Q3) What is learning? Explain the advantages of learning.
Q4) What is group? Explain in detail the process of group formation.
Q5) Explain the Maslow theory of the hierarchy of needs.
Q6) What is leadership? Explain the styles of leadership.
Q7) Explain in detail the determinants of organizational culture.
SECTION C
(Compulsory)
Q8) Case Study
"I almost wish Martin weren't such a nice guy", thought Pat Boyce, supervisor of
a data analysis group for a large petroleum company. There was no doubt about
it-Martin Stein was a nice guy. He had fit into the unit from the time he had
arrived as a new hire and had done well in training. In fact, Boyce had thought at
that time that Stein might have management potential.
"That surely hasn't worked out," Boyce concluded sadly.
Unfortunately, Stein wasn't any where near to living up to his potential. He
hadn't been out of training long when he started running into problems with
tardiness. When Boyce talked to him about it, Stein was extremely apologetic
and said that he was having car trouble but would have things straightened out
soon. Infact, the tardiness improved, and things went along fine for a while. It
wasn't long, however, until Stein's work performance started downhill. Boyce
discussed the problem with Stein again. This time, Stein seemed upset and told
Boyce that he was having family problems and couldn't keep his mind on his
work. Again, things improved for a while. Recently, Stein started having
attendance problems. This time, when Boyce questioned him, he said that his
wife had left him and he was trying to raise his two young daughters alone. One
of them had health problems, and Stein had to stay home with her. Again, he
"felt terrible" and promised to do better.
Most recently, the office rumor mill had it that Stein had started to have drinking
problems not during the week, though. Apparently, Stein had taken to starting his
drinking on Friday evening and continuing through the weekend. Several of the
female employees have told Boyce that they fear for the safety of Stein's young
daughters during such times. Worse yet, Boyce has recently begun to wonder
whether Stein is taking uppers of some kind to get him through the week.
"If only Stein weren't such a nice guy." Pat thought again. "I really believe that
his story is true-but where does that leave me?" I've got a unit to run and work to
get out. I'am not sure I can count on Stein".
Case Questions:
From a managerial perspective, what are the problems in this case?
If you were a co-worker rather than Stein's boss, how (if any) would your
perception of the problems differ?
What should Pat Boyce do? What are his options?