Total No. of Questions 08] [Total No. of Pages 02
EXECUTIVE M.B.A. DEGREE EXAMINATION, MAY 2018
First and Second Years
C-HUMAN RESOURCE MANAGEMENT
Human Resource Planning Development
Time 3 Hours Maximum Marks :70
SECTION A
Answer any three questions. x 5 15)
Q1) Macro level scenario of human resource planning.
Human resource development.
Task analysis.
HRD in public system.
HRD culture.
HRD in police.
SECTION B
Answer any three questions. x 15 45)
Q2) Explain various methods and techniques of demand forecasting in HR.
Q3) Discuss the role of line managers in HRD.
Q4) Give an overview on HRD practices in service sector.
Q5) Explain HRD approach to IR.
Q6) Give an overview on HRD.
Q7) Make a comparison between Indian and International HRD practices.
SECTION C
(Compulsory)
Q8) Case Study:
Cathay Pacific Airways is an International airline based in Hong Kong that
serves over eighty five destinations on five continents. An early survey revealed
that the travelers felt that the Cathy Pacific service was good, but not as warm
and friendly as customer desired. Some even described the service as "robotic".
This led to reexamination of how the company recruited, trained and managed its
employees.
To increase customer retention, especially business travelers, Cathy Pacific
decided that something more was needed. Assume you are HRD professional
responsible for organizational changes.
Questions:
How do you go about designing a need assessment for the Airline?
What methods would you use to design training that emphasizes customer
service?
What type(s) of training would you recommend for 'Flight attendants'.