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P.T.O
MAR IVANIOS COLLEGE (AUTONOMOUS)
THIRUVANANTHAPURAM
Reg. No. :.………………… Name :.…………………
Third Semester B.Voc. Degree Examination, November 2016
First Degree Programme under CSS
General Course VII (for Tourism Hospitality Management)
AUTH361: Soft Skills and Personality Development
Time: 3 Hours Max. Marks: 80
SECTION A
Answer ALL questions in one or two sentences.
1. Define communication.
2. What do you mean by formal communication
3. Explain interpersonal communication.
4. What do you mean by group dynamics
5. Describe the term etiquette.
6. What do you mean by jargon in communication
7. Define kinesics.
8. What is a resume
9. What do you mean by minutes of a meeting
10. Define personality.
(10 1 10 Marks)
SECTION B
Answer any EIGHT questions, not exceeding a paragraph of 50 words.
11. What do you mean by stress at work place
12. What is agenda of a meeting
13. Differentiate between verbal and non verbal communication.
14. What do you mean by synergy
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15. Explain semantic distortion.
16. What you mean by the term paralanguage
17. Differentiate between encoding and decoding in communications.
18. What do you mean by body language
19. Explain self concept.
20. What is negotiation
21. What do you mean by interpersonal skills
22. What do you mean by role playing
2 16 Marks)
SECTION C
Answer any SIX questions, in a page of 100 words.
23. Explain the importance of listening in communication and also enlist the principles of effective listening.
24. Explain the ways to conduct effective presentations.
25. Explain the reasons for stress at work place.
26. Mention the general rules of business etiquette.
27. Explain the use of Delphi technique in decision making
28. Mention the essential aspects of good writing.
29. Discuss the communication process.
30. Enlist the 7C's of good business correspondence.
31. Write a detailed note on internet etiquettes.
4 24 Marks)
SECTION D
Answer any TWO questions, not exceeding four pages.
32. Explain the barriers of communication.
33. Explain the important aspects to be considered in public speaking.
34. Discuss the most important attributes of soft skills that one must possess in today's competitive environment.
35. Communication play a great role in grooming a society and therefore it is inevitable. Briefly explain the scope and functions of communication.
15 30 Marks)