(Pages 1593
P.T.O
MAR IVANIOS COLLEGE (AUTONOMOUS)
THIRUVANANTHAPURAM
Reg. No. :.………………… Name :…………………
Third Semester B.Voc. Degree Examination, November 2016
First Degree Programme under CSS
Skill Course IX (for Tourism Hospitality Management)
AUTH371: Hospitality Management
Time: 3 Hours Max. Marks: 80
SECTION A
Answer ALL questions in one or two sentences.
1. What do you mean by hospitality services
2. What is uniformed service
3. What is room status discrepancy
4. What do you mean by sleeper
5. The concept of capsule hotel was originated in
6. Who is a sous chef de cuisine
7. What is property management system
8. Define housekeeping
9. Name the largest hotel chain in India
10. Give an example for back of the house in a hotel
(10 1 10 Marks)
SECTION B
Answer any EIGHT questions, not exceeding a paragraph of 50 words.
11. Classify hotels on the basis of levels of services
12. Classify the food and beverage service outlets in a star hotel.
13. What is proprietary ownership in hotel industry
14. Classify the departments of a hotel on the basis of revenue generation.
1593
2
15. What is the concept of Concierge in a star hotel
16. List the departments of the hotel with which the front office communicate.
17. What are the different bases of charging the room rent
18. Mention the importance of reservation for the hotel.
19. What do you mean by Form C
20. Differentiate Time share and Condominium hospitality units.
21. Describe the various types of room keys you may find in a hotel.
22. Draw the organisation chart of food and beverage production department.
2 16 Marks)
SECTION C
Answer any SIX questions, in a page of 100 words.
23. Define hotel. Write notes on the various departments of a large hotel
24. What are the qualities and attributes required for a hospitality staff
25. Mention the organisation of accounting department and explain the duties and responsibilities of a chief accountant.
26. Describe the various types of rooms you will find in a hotel.
27. Give a brief account of the Indian chain hotels.
28. Draw a neat layout of front office department of a deluxe hotel and explain each sections.
29. How does tourism affect the hotel industry
30. What are the various modes of settlement of guest accounts in a hotel
31. Highlight the emerging trends in accommodation sector.
4 24 Marks)
SECTION D
Answer any TWO questions, not exceeding four pages.
32. Trace the origin and growth of hotel industry in India.
33. The classification of hotels is very important Comment.
34. Housekeeping department has been recognized as the back bone of accommodation management. Comment.
35. Explain the role of FHRAI in the development of hotel business.
15 30 Marks)