(Pages 1595
P.T.O
MAR IVANIOS COLLEGE (AUTONOMOUS)
THIRUVANANTHAPURAM
Reg. No. :.………………… Name :.…………………
Third Semester B.Voc. Degree Examination, November 2016
First Degree Programme under CSS
Skill Course XI (for Tourism Hospitality Management)
AUTH373: Resort Management
Time: 3 Hours Max. Marks: 80
SECTION A
Answer ALL questions in one or two sentences.
1. „Resorts‟ Explain the term in short.
2. What is guest folio
3. What do you mean by "no show"
4. What is meant by catering establishment
5. Define housekeeping.
6. Expand CP.
7. What is recreation management
8. What is EIA
9. Explain about sea side resorts.
10. What is an Eco resort
(10 1 10 Marks)
SECTION B
Answer any EIGHT questions, not exceeding a paragraph of 50 words.
11. Define resort management.
12. List out the F B outlets in a beach resort.
13. Differentiate between golf resort and tennis resort.
14. How to minimize negative environmental impacts in the premises of resort
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15. What are resort towns Give examples.
16. Write a short note on ski resorts in India.
17. What is place marketing
18. Define the term branding.
19. Write about online marketing of resorts.
20. Write a short note on Ayurveda resorts in Kerala.
21. Differentiate between hotel and resort.
22. What are hill resorts
2 16 Marks)
SECTION C
Answer any SIX questions, in a page of 100 words.
23. Write a short essay on major beach resorts in India.
24. What are the methods of accounts of settlements
25. Explain about the scenario of changing market and competitive conditions of resorts.
26. Explain about the characteristics of service marketing.
27. How to classify resorts
28. Write a note on services and facilities provided by resorts to their guests.
29. "Planning is an integral part of resort management." Elucidate.
30. Write a short essay on history of resorts.
31. Write a short essay on external challenges of resort management.
4 24 Marks)
SECTION D
Answer any TWO questions, not exceeding four pages.
32. Write an essay on phases of resort planning and development.
33. What are the basic elements of a resort complex
34. How to market health resorts and spas
35. Draw the organizational structure of the beach resort and explain the duties and responsibilities of the staffs.
15 30 Marks)