(Pages 1174
P.T.O
MAR IVANIOS COLLEGE (AUTONOMOUS)
THIRUVANANTHAPURAM
Reg. No. :.………………… Name :.…………………
Third Semester B.Voc. Degree Examination, November 2016
First Degree Programme under CSS
Skill Course IX (for Tourism Hospitality Management)
AUTH371: Hospitality Management
Time: 3 Hours Max. Marks: 80
SECTION A
Answer ALL questions in one or two sentences.
1. Define hotel.
2. Expand GRC.
3. Define Franchise.
4. What is Grand master key
5. What is scanty baggage
6. Define travel.
7. What is coffee shop
8. Who is a skipper
9. What do you mean by no show
10. Define recruitment.
(10 1 10 Marks)
SECTION B
Answer any EIGHT questions, not exceeding a paragraph of 50 words.
11. What is the importance of human resource department in the hotel
12. What is Form C
13. What is paging
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14. Which are the data needed in the reservation form
15. What is a capsule hotel
16. What is bell desk
17. What is a flower room
18. Which are the types of banquet service
19. Mention the stages in guest cycle.
20. What is a room tariff card
21. Name the types of hotel rooms.
22. Write the functions of travel desk.
2 16 Marks)
SECTION C
Answer any SIX questions, in a page of 100 words.
23. Explain the role of housekeeping control desk.
24. Write a short note on property management system.
25. Make a note on the engineering and maintenance department.
26. Explain different types of services.
27. Write about the different types of menus.
28. Explain the basic functions of front office.
29. Comment on the role of night auditor.
30. Explain the meal plans.
31. Make a note on the major hotel chains in India.
4 24 Marks)
SECTION D
Answer any TWO questions, not exceeding four pages.
32. Write in detail about the classification of hotels.
33. Draw and explain the organization structure of Food and beverages department.
34. Write an essay on the evolution and growth of hotel industry.
35. Explain the layout of the front office department with illustration.
15 30 Marks)