Exam Details
| Subject | service sector management-i | |
| Paper | ||
| Exam / Course | bachelor of business administration | |
| Department | ||
| Organization | Gondwana University | |
| Position | ||
| Exam Date | 2018 | |
| City, State | maharashtra, gadchiroli |
Question Paper
GUG/W/18/804 1 P.T.O
BACHELOR OF BUSINESS ADMINISTRATION FIFTH SEMESTER
BBA341 SERVICE SECTOR MANAGEMENT-I
P. Pages 1 GUG/W/18/804
Time Three Hours Max. Marks 80
Notes 1. All questions are compulsory.
2. All questions carry equal marks.
1.
Explain the classification of services.
8
Explain the differences between goods and services.
OR
8
Discuss the concept of services and role of services in the economy.
16
2.
Describe the relationship of service organization with the customer.
8
Write the different schemes of classification.
OR
8
Discuss the scope for customization and nature of demand and supply of service delivery.
16
3.
Describe the specific international services and launching of service in international market.
8
Write the challenges to global service marketing and global brand dominance in the service industry.
OR
8
Discuss the strategic implementations of international service marketing and global brand dominance in the service industry.
16
4.
Explain the designing the service forces and spectrum of forces.
8
Describe the process of flow charts and process layout.
OR
8
Discuss the system approach and role of technology in improving service productivity.
16
5.
Write short note.
Services characteristics.
4
Nature of service act.
4
Corporate culture.
4
Blue prints.
4
*0616*
BACHELOR OF BUSINESS ADMINISTRATION FIFTH SEMESTER
BBA341 SERVICE SECTOR MANAGEMENT-I
P. Pages 1 GUG/W/18/804
Time Three Hours Max. Marks 80
Notes 1. All questions are compulsory.
2. All questions carry equal marks.
1.
Explain the classification of services.
8
Explain the differences between goods and services.
OR
8
Discuss the concept of services and role of services in the economy.
16
2.
Describe the relationship of service organization with the customer.
8
Write the different schemes of classification.
OR
8
Discuss the scope for customization and nature of demand and supply of service delivery.
16
3.
Describe the specific international services and launching of service in international market.
8
Write the challenges to global service marketing and global brand dominance in the service industry.
OR
8
Discuss the strategic implementations of international service marketing and global brand dominance in the service industry.
16
4.
Explain the designing the service forces and spectrum of forces.
8
Describe the process of flow charts and process layout.
OR
8
Discuss the system approach and role of technology in improving service productivity.
16
5.
Write short note.
Services characteristics.
4
Nature of service act.
4
Corporate culture.
4
Blue prints.
4
*0616*
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Subjects
- business
- business communication management
- business demography and environmental studies-i
- business economics-i
- business economics-ii
- business environment
- business environment management-i
- business environment management-ii
- business law
- business law i
- business law ii
- business strategy for entrepreneurship
- computer application for business-i paper - vii
- computer application for business-ii
- computer applications
- cost accounting
- decision making
- direct taxes
- effective communication i
- effective communication ii
- english (business communication)-i
- english (business communication)-ii
- entrepreneurship development-i
- entrepreneurship development-ii
- environment management
- export/import management
- family business management
- financial accounting
- financial accounting-ii
- financial management
- financial management i
- financial management ii
- foundation of human skills and cultural heritage-ii
- human resource management i
- human resource management ii
- income tax
- indirect taxes
- industrial and business law
- international marketing
- logistic management-i
- logistic management-ii
- management accounting
- management accounting i
- management accounting ii
- management of co-operatives & ngo
- management of services
- management of small scale industries
- managerial economics i
- managerial economics ii
- market research
- marketing management
- material management
- operations management
- principles of management i
- principles of management ii
- principles of management-i
- principles of management-ii
- principles of marketing management-i
- principles of marketing management-ii
- production management
- project management
- project work
- public relations management
- quantitative methods i
- quantitative methods in business ii
- research methodology in management
- retail management
- retail sales management – i
- rural marketing
- service sector management-i
- service sector management-ii
- statistical methods for business-i
- statistical methods for business-ii
- supply chain/logistics management