GUG/W/18/783 1 P.T.O
Bachelor of Business Administration Bachelor of Commerce (Computer Application) Second Semester
197 0210 English (Business Communication)-II
P. Pages 2 GUG/W/18/783
Time Three Hours Max. Marks 80

1.
Answer any two of the following questions in about 150 words each.
16
Write a conversation in which you are requesting your friend to attend the workshop on soft skill development organized in your college.
Write a short note on drafting resolutions. Explain its advantages and disadvantages.
Enumerate the questions which are frequently asked while conducting interview.
Explain various situation in business work.
2.
Answer any two of the following questions in about 150 words each.
16
Discuss the nature and characteristics of oral communication.
ii) Explain telephone etiquette.
iii) Write a note on body language.
iv) Write a conversation about refusing an invitation of a friend.
3.

Answer any two of the following questions.
8
Write a circular to employees to take part in the orientation programme to gain proficiency in English language.
ii) Explain different types of official circulars.
iii) Place an order of 10 cricket kits, 05 mats, 10 volley ball nets and 10 pairs of shoes to Delux Sports, Chandrapur.
iv) Explain the main punctuation marks with suitable examples.

Do as directed.
2
Punctuate the following.
Who the hell she thinks she is he asked josie icant stand for women to go away for two weeks.
OR
Why don't you talk like the rest of us poor niggers he said to her.
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GUG/W/18/783 2
ii) Give synonyms of the followings.
3
War Neglect Genious
iii) Use the following phrases in the sentences of your own.
3
In order to Give up To run after
4.
Answer any two of the following questions in about 150 words each.
16
What are the advantages of tele-conferencing?
Explain the importance of audio-visual aids.
Write a note on fax-internet.
Define electronic communication. State a few advantages of it.
5.
Answer any eight of the following questions.
16
What is voice mail?
ii) What is an agenda?
iii) What is internal memo?
iv) What is stress interview?
Define gestures.
vi) What do you mean by feedback?
vii) State the importance of public speech.
viii) What is the purpose of office circular.
ix) What is email?
Write the four principles of body language.