GUG/W/18/776 1 P.T.O
Bachelor of Business Administration Bachelor of Commerce (Computer Application)
First Semester (Old Course)
190 0204 English (Business Communication)-I
P. Pages 2 GUG/W/18/776
Time Three Hours Max. Marks 80

1.
Answer any two of the following questions in about 150 words each.
Define communication. State the importance of communication skills.
Describe communication process in detail.
Explain various barriers of communication.
What are the basic types of communication?
16
2.
Answer any two of the following questions in about 150 words each.
Write a note on designing a message developing message.
ii) Explain in detail the qualities of good writing.
iii) 'Advantages of formal communication are innumerable'. Comment.
iv) State importance of analyzing audience.
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3.

Answer any two of the following questions.
Write a letter of enquiry to Central Book store, Nagpur asking availability of books for competitive examinations.
Write a complaint letter to the General Manager, Western Railway, claiming compensation of damaged goods.
Write a letter of order to Everest. Sales corporation, Carol Bagh New Delhi for supply of Furniture.
Write a letter of reply to the principal, Ferguson college Amravati along with details of cricket kit and price list he had enquired for.
8

Find out the error in given sentences and rewrite them.
I have received your letter tomorrow.
ii) Seema is very shorter than her Brother.
iii) Kishor always misbehave.
iv) I met her before fifteen day.
8
4.
Answer any two of the following questions in about 150 words each.
What is report? State types of reports.
Explain the structure of report.
State the precautions to be taken while presenting a report.
State the importance of Report writing.
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5.
Answer any eight of the following questions.
What is conciseness?
ii) State importance of listening.
iii) What is feedback?
iv) What is letter of collection?
What is the importance of clarity in written communication.
vi) Define verbal communication.
vii) What is body language.
viii) Write any five advantages of written communication.
ix) What are the objectives of report writing.
What is a message?
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