BHHM-17
June Examination 2016
BHHM Pt. III Examination
Business Communication
Paper BHHM-17
Time 3 Hours Max. Marks 100
Note: The question paper is divided into three sections B and C. Write answers as per given instructions.
Section A 10 × 2 20
(Very Short Answer Questions)
Note: Answer all questions. As per the nature of the question delimit your answer in one word, one sentence or maximum upto 30 words. Each question carries 2 marks.
What do you mean by non verbal communication?
Write the name of any two theories of communication.
Write any four essentials of good communication system.
What do you mean by communication skills?
Write any two forms of written communication.
What is meant by body language?
What is motivation?
(viii) What is E-marketing?
825
BHHM-17 100 3 (P.T.O.)
BHHM-17 100 3 (Contd.)
825
What is "POPTA"?
Explain different types of GD.
Section B 4 × 10 40
(Short Answer Questions)
Note: Answer any four questions. Each answer should not
exceed 200 words. Each question carries 10 marks.
Write a note on the nature and scope of communication.
What relationship exists between self-development and
communication? Is self-development possible through
communication?
What is communication process? Explain various steps
involved in the process of communication.
Do you agree that most organizational problems arise due to
ineffective communication? Discuss.
What do you mean by Business letters? Explain the planning
phase of business letter.
What is disaster planning? How does one can manage
disaster during the presentation?
Define negotiation and factors affecting negotiation.
What do you mean by listening? Explain different types of
listening.
BHHM-17 100 3
825
Section C 2 × 20 40
(Long Answer Questions)
Note: Answer any two questions. You have to delimit your each
answer maximum upto 500 words. Each question carries
20 marks.
10) Explain in brief the various types of communication along
with its merits and demerits.
11) What are non-verbal aspects of communicating? Distinguish
between verbal and non-verbal communication.
12) Explain fundamental principles of interviews and also explain
the way to close the interview.
13) What is ethics? What are the basic characteristics of ethics?