VI/BCA/602 Student's Copy
2 0 1 8
6th Semester
BACHELOR OF COMPUTER APPLICATIONS
Paper BCA-602
Quality Management and Control
Old Course
Full Marks 75
Time 3 hours
PART A—OBJECTIVE
Marks 25
The figures in the margin indicate full marks for the questions
SECTION—A
Marks 15
1. Tick the correct answer in the brackets provided 1×10=10
Total Quality Management focuses on
employee
customer
supplier
Both and
Which of the following involves analysis of customer needs, product
and process interpretation for implementing quality control?
Quality planning
Quality control
Quality improvement approach
Quality process
/567 1 Contd.
MRP uses which of the following elements to plan optimal inventory
levels, purchases, production schedules and more?
Reduced inventory level
Less scrap and rework
Reduced freight cost
Master production schedule
In Kanban system, stands for
card
signal
pull
push
is an essential element of the planning process.
Daily management
Hoshin planning
Quality policy
Mission statement
is carried out to know the position of an organization.
Corporate analysis
SWOT analysis
Risk analysis
Pressure for change
Which of the following is for environment management?
ISO-9000
ISO-14000
ISO-26000
ISO-31000
Just-in-time was successfully implemented by
Toyota
Honda
Suzuki
Volkswagen
VI/BCA/602 2 Contd.
assigns the right person to the job, create and maintain positive
workspace.
QMS
Product realization
Management responsibility
Resource management
Which of the following is responsible for quality objective?
Low-level management
Middle-level management
Top-level management
All of the above
2. State whether the following statements are True or False by putting
a Tick mark in the brackets provided 1×5=5
Training and development helps organization to reduce employee
turnover and absenteeism. T F
The objective of ISO-9000 family of quality management is customer
satisfaction. T F
Documentation and data on existing products are the examples of
external output. T F
The primary requirement for organizational excellence is strategic
focus. T F
Just-in-time aimed at over-production. T F
SECTION—B
Marks 10
Answer the following questions 2×5=10
1. What is ISO?
2. What is total quality management?
3. What is Kanban system?
4. What is benchmarking?
5. What do you mean by customer satisfaction?
VI/BCA/602 3 Contd.
PART B—DESCRIPTIVE
Marks 50
The figures in the margin indicate full marks for the questions
1. What is excellence? What are the factors of excellence? 5
Describe the relevance of TQM. 5
OR
Define quality. What are the benefits of TQM? 5
Explain the basic model of TQM. 5
2. Define JIT. What are different elements of JIT? 5
Describe the equipment layout for JIT system. 5
OR
Discuss the concept of waste elimination. 5
Differentiate between MRP and JIT. 5
3. What are the basic objectives of customer satisfaction surveying
program during data collection? 5
What are the significances of planning? 5
OR
Describe the factors which affect process management. 10
4. Explain the importance of education and training of an employee for
the organization. 5
What are different types of benchmarking? 5
OR
Describe the approaches of defining a problem. 5
Define problem. What is different solving processes? 5
5. Discuss the concept of quality system standards. 10
OR
Describe the role of ISO standards. 5
What is the difference among ISO-9001, ISO-9002 and ISO-9003? 5