SUBJECT CODE: AOM12 EXAM DATE: 23.11.2016
PGAOM/FO/NOV/ODD/16-17/01/NC Page 1 of 2
ROLL No…………….
NATIONAL COUNCIL FOR HOTEL MANAGEMENT
AND CATERING TECHNOLOGY, NOIDA
ACADEMIC YEAR 2016-2017
COURSE 1st Semester of Post Graduate Diploma in
Accommodation Operations Management
SUBJECT Front Office Operations
TIME ALLOWED 03 Hours MAX. MARKS: 100

(Marks allotted to each question are given in brackets)

Q.1. What is the importance of Front Office department? Briefly explain the sub-sections
of Front Office with their functions.

OR
Explain the evolution and growth of hospitality industry.

Q.2. Write the job description of a "Front Office Manager".
OR
Draw an organisation chart of a front office department of a large hotel of 350
rooms.

Q.3. Explain the Message Handling Procedure in a hotel.

OR
What do you mean by "Tariff"? What are the factors affecting the room tariff?

Q.4. Draw the "Guest Cycle" and explain its different phases with importance.

OR
What is reservation and what is its importance to the hotel and to the guest? List
the "sources" and "modes" of reservation.

Q.5. What are different type of rooms in a hotel? Explain atleast ten.

SUBJECT CODE: AOM12 EXAM DATE: 23.11.2016
PGAOM/FO/NOV/ODD/16-17/01/NC Page 2 of 2
Q.6. Differentiate between (any five):
Time Share and Condominium
American Plan and Continental Plan
Chain Hotel and Independent Hotel
Confirmed Reservation and Tentative Reservation
Cancellation and Amendments
Cut-off Date and Cut-off Time
Over stay and stay over

Q.7. Draw the format (any
Form "C"
GRC
Reservation Form

Q.8. Write short notes (any
Interdepartmental co-ordination
Food Plans
Concierge
Type of Reservation

Q.9. Explain the following terms:
No Show Heritage Hotel Cabana
GRE Paging Overbooking
Motel Location Form American Plan
Casino Hotel
(10x1=10)
Q.10. Expand the acronyms:
G.I.T. R.N.A. D.N.A.
S.B. E.C.O. SPATT
S.O.P. C.V.G.R. O.O.O.
B.T.C.
(10x1=10)