EXAM DATE: 05.05.2015
CODE: HK/03/MAY/15/NC Page 1 of 2
ROLL No…………….
NATIONAL COUNCIL FOR HOTEL MANAGEMENT
AND CATERING TECHNOLOGY, NOIDA
ACADEMIC YEAR 2014-2015
COURSE Diploma in Housekeeping
SUBJECT Housekeeping Operation
TIME ALLOWED 03 Hours MAX. MARKS: 100

(Marks allotted to each question are given in brackets)

Q.1. Explain the role of housekeeping department in hospitality industry.

Q.2. Explain the procedure of (any
Lost and found
Handling guest laundry
Cleaning window panes

Q.3. What is meant by the following terms? (any
The housekeeping day Abrasives
Ergonomics Second service
Pest E-key
OPL Preventive maintenance
Z-bed EPNS
Scanty baggage OOO
Cabana Vanity unit
(10x2=20)
Q.4. What are cleaning agents? Discuss any five briefly.

Q.5. Explain the cleaning procedure for public restroom.
OR
List different guest supplies in a guestroom and guest bathroom.

Q.6. Write short notes on the following:
Resort hotels
Key control
Cleaning agent

EXAM DATE: 05.05.2015
CODE: HK/03/MAY/15/NC Page 2 of 2
Q.7. How would you remove the following stains? (any five):
Perspiration
Mud
Ink
Coffee
Ballpoint ink
Curry
Lipstick

Q.8. List the duties and responsibilities of:
GRA
Linen room supervisor

Q.9. Fill in the blanks:
Hard water is treated using and methods.
The size of a standard single bed sheet is inches.
is a type of cleaning agent.
room is a type of room with studio bed.
DND card stands for
are services/items placed in guest room for convenience of
guest for no extra cost.

Q.10. State True or False:
Lanai is a type of room located near the swimming pool.
Glass paper is used for polishing.
Section keys open guestroom doors that are double locked.
A small hotel will have its in-house laundry.
Chamois are short fabric loosened and shed from a fabric.
Vacuum cleaner is a cleaning agent.