Exam Details
| Subject | human resource management - managing change in org | |
| Paper | ||
| Exam / Course | m.sc. in hospitality administration | |
| Department | ||
| Organization | National Council For Hotel Management And Catering Technology | |
| Position | ||
| Exam Date | 2016 | |
| City, State | uttar pradesh, noida |
Question Paper
SUBJECT CODE: MHA15 EXAM DATE: 21.11.2016
MCO/NOV/16-17/03 /NC Page 1 of 2
ROLL No…………….
NATIONAL COUNCIL FOR HOTEL MANAGEMENT
AND CATERING TECHNOLOGY, NOIDA
ACADEMIC YEAR 2016-2017
COURSE 3RD Semester of M.Sc. in HA
SPECIALISATION Human Resource Management
SUBJECT Managing Change in Organizations
TIME ALLOWED 03 Hours MAX. MARKS: 100
(Marks allotted to each question are given in brackets)
Q.1. What do you understand by the term „CHANGE? Discuss any four theories of
Change.
Q.2. Distinguish between Social and Cultural Change. List the factors responsible for
Social Change.
Q.3. List the steps of Change Management.
Q.4. What are the key competencies required in a change agent?
Q.5. Elucidate the different Models of Change.
OR
Discuss the various strategies to Management Change in Enterprises.
Q.6. Who is a Change Agent? How will it be implemented in an organisation?
OR
Discuss the key roles of a Change Leader or a Change Intervenor.
Q.7. Write short notes on any two of the following:
Force Field Analysis
ADKAR Model
Types of Resistance
SUBJECT CODE: MHA15 EXAM DATE: 21.11.2016
MCO/NOV/16-17/03 /NC Page 2 of 2
Q.8. What is an Organisational Culture? Explain the forces resisting the organisational
change.
Q.9. Briefly state "Organizational Diagnosis".
Chalk out and develop an effective diagnosis for a turnaround of a company.
OR
Explain the different phases in Diagnosis.
Q.10. List the steps involved in intergroup team building interventions.
OR
Explain the role and function of Implementation team.
MCO/NOV/16-17/03 /NC Page 1 of 2
ROLL No…………….
NATIONAL COUNCIL FOR HOTEL MANAGEMENT
AND CATERING TECHNOLOGY, NOIDA
ACADEMIC YEAR 2016-2017
COURSE 3RD Semester of M.Sc. in HA
SPECIALISATION Human Resource Management
SUBJECT Managing Change in Organizations
TIME ALLOWED 03 Hours MAX. MARKS: 100
(Marks allotted to each question are given in brackets)
Q.1. What do you understand by the term „CHANGE? Discuss any four theories of
Change.
Q.2. Distinguish between Social and Cultural Change. List the factors responsible for
Social Change.
Q.3. List the steps of Change Management.
Q.4. What are the key competencies required in a change agent?
Q.5. Elucidate the different Models of Change.
OR
Discuss the various strategies to Management Change in Enterprises.
Q.6. Who is a Change Agent? How will it be implemented in an organisation?
OR
Discuss the key roles of a Change Leader or a Change Intervenor.
Q.7. Write short notes on any two of the following:
Force Field Analysis
ADKAR Model
Types of Resistance
SUBJECT CODE: MHA15 EXAM DATE: 21.11.2016
MCO/NOV/16-17/03 /NC Page 2 of 2
Q.8. What is an Organisational Culture? Explain the forces resisting the organisational
change.
Q.9. Briefly state "Organizational Diagnosis".
Chalk out and develop an effective diagnosis for a turnaround of a company.
OR
Explain the different phases in Diagnosis.
Q.10. List the steps involved in intergroup team building interventions.
OR
Explain the role and function of Implementation team.
Other Question Papers
Subjects
- hospitality management
- human resource management - managing change in org
- human resource management - social process & behav
- properties development & planning
- sales & marketing - international marketing
- sales & marketing - marketing services & consumer