SUBJECT CODE: AOM15 EXAM DATE: 25.11.2016
PGAOM/BC/NOV/ODD/16-17/01/NC Page 1 of 2
ROLL No…………….
NATIONAL COUNCIL FOR HOTEL MANAGEMENT
AND CATERING TECHNOLOGY, NOIDA
ACADEMIC YEAR 2016-2017
COURSE 1st Semester of Post Graduate Diploma in
Accommodation Operations Management
SUBJECT Communication
TIME ALLOWED 02 Hours MAX. MARKS: 50

(Marks allotted to each question are given in brackets)

Q.1. Give one word for following sentences:
Magical word for hospitality industry.
Communication through any means other than words.
Study of vocally produced sound.
Noise and feedback are part of which process of communication.
Communication between two persons.
Average speaking rate of a person per minute.
Art of hearing and understanding.
Listening to music for enjoyment: Type of listening.
Information is one purpose of communication. What is the other purpose of
communication?
Communication resulting from muscular and skeletal shift.
(10x1=10)
Q.2. Classify communication in the form of a flow chart and explain.

Q.3. Discuss various barriers of communication.
OR
Discuss various barriers of effective listening.

Q.4. Career counselling session was organised for Class XII students. Describe various
stages of listening, the students were undergoing during the session.
OR
Mention the advantages of following terms:
Listening
Non-verbal communication

SUBJECT CODE: AOM15 EXAM DATE: 25.11.2016
PGAOM/BC/NOV/ODD/16-17/01/NC Page 2 of 2
Q.5. List five sentences commonly used with the guests with proper punctuation marks.
OR
Write five conversations each of guest and yourself (Front Office Executive) for
booking a room in your hotel.

Q.6. Write the steps involved in organising and delivering a speech.

Q.7. Define kinesics and discuss any two types.
OR
List tips for effective use of non-verbal communication.

Q.8. Understanding one's audience is one of the most important elements of effective
communication. Discuss.