SUBJECT CODE: MHA16 EXAM DATE: 22.11.2016
SPBI/NOV/16-17/ /NC Page 1 of 2
ROLL No…………….
NATIONAL COUNCIL FOR HOTEL MANAGEMENT
AND CATERING TECHNOLOGY, NOIDA
ACADEMIC YEAR 2016-2017
COURSE 3RD Semester of M.Sc. in HA
SPECIALISATION Human Resource Management
SUBJECT Social Processes Behavioural Issues
TIME ALLOWED 03 Hours MAX. MARKS: 100

(Marks allotted to each question are given in brackets)

Q.1. Describe the process of perception. Why is it relevant in the organisational
environment and functioning?
OR
What is learning? Discuss any two important theories of learning.

Q.2. Explain the feedback process and its importance, citing examples.

Q.3. What are the different types of stress? Describe how to cope with stress in an
organisation.

Q.4. Explain the process of communication and its significance in an organisation.

Q.5. Identify the difference between group and team. Explain the importance of teams
in an organisation.
OR
What are the various source of conflict? How is 'conflict' managed in an
organisation?

Q.6. Write a note on the Principles of organisational power.
OR
Explain the role of 'Listening Skills' in developing oneself into a fine personality.

SUBJECT CODE: MHA16 EXAM DATE: 22.11.2016
SPBI/NOV/16-17/ /NC Page 2 of 2
Q.7. Why is it important to understand human behaviour in work environment?
Describe the factors which affect individual differences.

Q.8. Write short notes on the following:
Power versus Authority
Importance of feedback

Q.9. Describe different types of power and their role in an organisation.

Q.10. write short notes on any five:
Cross-cultural issues
Overcoming barriers to communication
Work ethics
Leadership in team building
Formal communication channels
Emotional intelligence
Behaviour modification