SUBJECT CODE: BHM114 EXAM DATE: 25.11.2016
AO/ODD/NOV/16-17/04/NC Page 1 of 2
ROLL No…………….
NATIONAL COUNCIL FOR HOTEL MANAGEMENT
AND CATERING TECHNOLOGY, NOIDA
ACADEMIC YEAR 2016-2017
COURSE 1st Semester of 3-year B.Sc. in H&HA
SUBJECT Foundation Course in Accommodation Operations I
TIME ALLOWED 03 Hours MAX. MARKS: 100

(Marks allotted to each question are given in brackets)

Q.1. Draw an organisation chart of housekeeping department of a large 5 star hotel
with 600 guestrooms having a laundry on the premises. Explain the duties of floor
supervisor and desk supervisor.

Q.2. What role does the housekeeping play in making a guest's stay in a hotel a
memorable?
OR
Discuss the various functions of housekeeping department in a hotel.

Q.3. Write a note on frequency schedules for cleaning. Explain how cleaning is
organised in hotels.
OR
List the principles of cleaning stating the repercussions of violating these
principles.

Q.4. What are the points to be considered by Executive Housekeeper while selecting
equipment for the property? Give five examples of manual and mechanical
equipment and describe them briefly.
OR
Draw and identify various sections of hotel housekeeping department and briefly
explain the role of each section.

Q.5. Discuss the aspects of co-operation between front office and housekeeping for
smooth and efficient function of room division in a hotel.
OR
In what way can information technology systems be utilised in housekeeping
operation?

SUBJECT CODE: BHM114 EXAM DATE: 25.11.2016
AO/ODD/NOV/16-17/04/NC Page 2 of 2
Q.6. Differentiate between the following (any five):
Buffing and burnishing
Granolithic floor and terrazzo floor
Houseman and ottoman
Deodorants and disinfectants
Drugget and dustsheet
Janitor's trolley and mop wringer trolley

Q.7. Write short notes on any two:
Maid's service room Detergents Wall finishes

Q.8. How will you clean and maintain the following:
Bidet Upholstered chair Marble table top
Ceramic tiles Leather sofa

Q.9. Define the following (any
Seamstress Staining Pile lifter
Orthodox cleaning Vestibule Caddy
Parquet Jeweler's rouge Trash bag
Chandelier Floor seal Surfactant
(10x1=10)
Q.10. Fill in the blanks:
is the process, shellac dissolved in alcohol and coated over
brass or copper to reduce tarnishing.
is a transparent, lustrous, brittle material made from silica or
sand.
Pumice stone, sand paper and steel wool which are meant for cleaning are

is a dis-colouration caused by chemical reaction between
metal and substances found in water, air and food.
is soft leather used for polishing.
Deep cleaning of areas done periodically is called
An alloy of copper and zinc is
is a metamorphosed and crystallised lime stone.
The clay ware from which the water closets, wash basins are made of is
called
is another name for taps.
(10x1=10)