SUBJECT CODE: BHM113 EXAM DATE: 24.11.2016
FO/ODD/NOV/16-17/03/NC Page 1 of 2
ROLL No…………….
NATIONAL COUNCIL FOR HOTEL MANAGEMENT
AND CATERING TECHNOLOGY, NOIDA
ACADEMIC YEAR 2016-2017
COURSE 1st Semester of 3-year B.Sc. in H&HA
SUBJECT Foundation Course in Front Office I
TIME ALLOWED 03 Hours MAX. MARKS: 100

(Marks allotted to each question are given in brackets)

Q.1. What do you understand by tourism industry? What are its economic benefits?
OR
Briefly introduce core areas of a five star hotel.

Q.2. Explain classification of hotels on the basis of clientele.
OR
What are supplementary accommodations? Explain them in detail.

Q.3. Discuss the role of front office and its various sections.

Q.4. Explain the duties and responsibilities of a front office desk cashier.

Q.5. Write various features of entrance and lobby of a five star hotel.

OR
Draw a layout plan of the lobby.
Enlist the equipment used at front office counter.

Q.6. What do you understand by concierge? Elaborate on the functions performed at
the concierge.

Q.7. Write short notes on any two:
Franchise hotels Referral hotels
Heritage hotels H.R.A.C.C

SUBJECT CODE: BHM113 EXAM DATE: 24.11.2016
FO/ODD/NOV/16-17/03/NC Page 2 of 2
Q.8. Define the time share hotels. How are they different from hotel business?

Q.9. Describe in detail about handling of guest's luggage. Prepare formats.

Q.10. Match the following:
Lanai Living room
Monday Garden
Spring Hiver
Pent house Cinquante
Twenty Terrace
Winter Vendredi
Studio Lundi
Fifty (viii) Multi-utility
Friday Vingt
Parlour Printemps
(½ x10=5)
Translate into English.
Comment allez-veus?
Quel jour est on?
Bienvenue à l'hôtel.
Chambre pour deux personnes.
Belle dame.