M.B.A. (Part II) (Semester IV) Examination, 2017
Group C HUMAN RESOURCE MANAGEMENT
Paper V Global Human Resource Management
Day and Date Monday, 29-5-2017 Total Marks 70
Time 10.30 a.m. to 1.30 p.m.
Instructions Question No. 1 is compulsory.
Attempt any two questions from Q. No. Q. No. 3 and Q. No. 4.
Attempt any two questions from Q. No. Q. No. 6 and Q. No. 7.
1. Case Study 14
James was a 30 year old American sent by his Mexico-based company, to set
up a buying office in India. The new office's main mission was to source large
quantities of consumer goods in India cotton piece goods, garments accessories
and shoes, as well as industrial products such as tent fabrics and cost iron
components. India's Ministry of foreign trade had invited James's company to
open this buying office because they knew it would promote exports, bring in
badly-needed foreign exchange and provide manufacturing know-how to Indian
factories.
James's was in fact, the first international sourcing office to be located anywhere
in South Asia. The MFT wanted it to succeed so that other Western and Japanese
companies could be persuaded to establish similar procurement offices. The
expatriate manager decided to set up the new office in the capital, New Delhi,
because he knew he would have to meet frequently with senior government
officials. Since the Indian government closely regulated all trade and industry,
James often found it necessary to help his suppliers obtain import license for the
semi-manufactures and components they required to produce the finished goods
his company had ordered.
James found these government meetings frustrating. Even though he always
phoned to make firm appointments, the bureaucrats usually kept him waiting, for
half an hour or more. Not only that, his meeting would be continuously interrupted
by phone calls and an announced visitors, as well as by clerks bringing in stacks
of letters and documents, to be signed. Because of all the waiting and the constant
interruptions, it regularly took him half a day or more to accomplish something
that could have been done back home in 20 minutes.
Three months into this assignment James began to think about requesting a
transfer to a more congenial part of the world "somewhere where things work".
He just could not understand why the Indian officials were being so rude. Why
did they keep him waiting Why did not the bureaucrats hold their incoming calls
and sign those papers after the meeting so as to avoid the constant interruptions
After all, the Government of India had actually invited his company to open this
buying office so did not he have the right to expect reasonably courteous treatment
from the officials in various ministries and agencies he had to deal with
Analyze the case. 5
Identify the problem. 2
Alternative solutions. 5
Best solution. 2
2. Write short notes on (any two) 14
Criteria for recruitment and selection.
Knowledge and knowledge transfer
Terrorism, safety and global HR.
3. Write short notes on (any two) 14
Knowledge management in IHRM.
HRM and corporate social responsibility.
Sending women managers abroad.
4. Write short notes on (any two) 14
Code of conduct
Diffusibility of employment practices.
On-line recruitment websites.
5. Explain the term 'Global Business and Human Resource Management' and the
impact of inter country differences on HRM with reference to legal, political factors. 14
6. Discuss international pay and reward with cross-national variation in reward
structure and also highlight strategies in international rewards. 14
7. What do you mean by the term 'Off-shoring' Explain in detail international
staffing policies. 14