M.B.A. DEGREE EXAMINATION, NOVEMBER 2017
Hotel Management and Catering Science
ADVANCED FRONT OFFICE OPERATIONS
(Upto 2015 batch)
Time 3 Hours Maximum 60 Marks
Part A x 3 18)
Answer all questions.
1. Mention the specifications and uses of any three front
office equipments.
2. What is communication? Mention its importance in front
office operations.
3. Mention the importance of forecasting in room
reservation.
4. Differentiate between capital budget and operating
budget.
5. Define the term
6. What do you mean by
Part B x 8 32)
Answer any four questions.
7. Give a detailed account on role of computers in front
office operations.
8. What do you mean by guest relations? Explain its
importance in hotels.
Sub. Code
26
CP-8300
2
Wk 4
9. Comment on any two methods of establishing room rates.
10. Explain the procedures involved in planning capital
budget for new hotel projects.
11. Comment on the methods of measurement of yield.
12. Who is night auditor? Give a detailed account on night
auditing process.
Part C x 10 10)
Compulsory.
13. A guest with confirmed reservation arrives hotel lobby
and requests for assignment of room. But due to over
booking there are no lettable rooms.
How do you handle this situation as a hotel receptionist?
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