Exam Details
| Subject | rooms division services | |
| Paper | ||
| Exam / Course | b.sc. (hospitality studies) | |
| Department | ||
| Organization | savitribai phule pune university | |
| Position | ||
| Exam Date | April, 2018 | |
| City, State | maharashtra, pune |
Question Paper
Total No. of Questions—6] [Total No. of Printed Pages—2
Seat
No. [5372]-23
B.Sc. (Hospitality Studies) (II Semester) EXAMINATION, 2018
203 ROOMS DIVISION SERVICES
(2008 PATTERN)
Time Two Hours Maximum Marks 40
N.B. Solve any two questions from each section.
(ii Assume suitable data wherever necessary.
(iii Draw formats wherever necessary.
SECTION I
1. List and explain different types of keys maintained at housekeeping
department.
Write down daily cleaning procedure of occupied room.
List down 'Dirty douzen'.
2. Explain rules to be followed by GRA on guest floors.
Write short notes on
Spring cleaning
General principles of cleaning.
3. Explain the following terms any (five)
Checklist
UR
Baby sitting register
Second service
Pent house
Log book.
[5372]-23 2
Explain in brief weekly cleaning procedure of swimming
pool.
SECTION II
4. Explain the following terms
Late checkout
CRS
C-Form
Overbooking
Rack rate
Guarantee reservation.
Draw and explain various stages of guest cycle.
5. Explain arrival procedure of FIT.
Draw and explain the following formats
Departure notification slip
Guest History card.
6. Write short notes on
Credit card handling procedure
Rooming a guest.
Explain pre-arrival procedure of airline crew.
Describe the criteria of taking advance for guest with scanty
baggage.
Seat
No. [5372]-23
B.Sc. (Hospitality Studies) (II Semester) EXAMINATION, 2018
203 ROOMS DIVISION SERVICES
(2008 PATTERN)
Time Two Hours Maximum Marks 40
N.B. Solve any two questions from each section.
(ii Assume suitable data wherever necessary.
(iii Draw formats wherever necessary.
SECTION I
1. List and explain different types of keys maintained at housekeeping
department.
Write down daily cleaning procedure of occupied room.
List down 'Dirty douzen'.
2. Explain rules to be followed by GRA on guest floors.
Write short notes on
Spring cleaning
General principles of cleaning.
3. Explain the following terms any (five)
Checklist
UR
Baby sitting register
Second service
Pent house
Log book.
[5372]-23 2
Explain in brief weekly cleaning procedure of swimming
pool.
SECTION II
4. Explain the following terms
Late checkout
CRS
C-Form
Overbooking
Rack rate
Guarantee reservation.
Draw and explain various stages of guest cycle.
5. Explain arrival procedure of FIT.
Draw and explain the following formats
Departure notification slip
Guest History card.
6. Write short notes on
Credit card handling procedure
Rooming a guest.
Explain pre-arrival procedure of airline crew.
Describe the criteria of taking advance for guest with scanty
baggage.
Other Question Papers
Subjects
- accommodation operations-ii
- accommodation services
- accommodation techniques
- advanced food production
- advanced food services andmanagement
- basic food production
- basic principles of accounting
- basic rooms division
- beverage service methodology
- beverage services
- catering science-ii
- catering science–i
- communication fundamentals (skills)
- communication skills-ii
- communication skills(english/french)
- computer fundamentals
- entrepreneurship development
- food and beverage operations
- food and beverage service
- food and beverage services and management
- food production principles
- food science
- fundamentals of food and beverage service methodology
- fundamentals of food production principles
- hotel accounting
- hotel engineering
- hotel related law
- human resource management
- information systems
- marketing management
- principles of management
- principles of nutrition
- principles of quantity food production
- quantity food production
- rooms division services
- rooms division techniques
- specialised accommodation management
- specialized food production
- the science of hotel engineering
- total quality management
- tourism operations
- travel and tourism