Total No. of Questions—4] [Total No. of Printed Pages—2
Seat
No. [5320]-103
B.Sc. (Hospitality Studies) (Second Year) Sem.)
EXAMINATION, 2018
HS-203 ACCOMMODATION TECHNIQUES
(2016 PATTERN)
Time Two Hours Maximum Marks 40
N.B. All questions carry equal marks.
(ii Draw suitable diagrams wherever necessary.
1. Answer the following in one line each (any ten)
Contract Cleaning
Size of Bath Towel
Discard Management
Pest
Oyasis
Calendering Machine
Folio
Overstay
Aminity Voucher
House limit
GRE
Discrepancy Report
[5320]-103 2
2. Explain in brief (any two) 5 marks each
Explain the principles of flower arrangement.
Draw Layout of Linen Room and explain any two sections.
Write short notes on
Safety of Guest property
Short note of Par stock
3. Explain in brief (any two) 5 marks each
Write the formulas for
ARR
Room Occupancy Percentage
Overstay Percentage
Rev PAR
No Show Percentage
Write short notes on
Charge Privilege
Types of Guest Complaints
Explain various functions performed at Hospitality Desk.
4. Solve five questions 2 marks each
What are the contents of First aid box
How to take care of Plant materials
Valet Service.
Draw the format of High Balance Report.
Guest has complaint about theft of his cash from his room
as a GRE how will you handle the situation.
Explain the fully automated record-keeping system at front
office.