Exam Details

Subject organization behaviour
Paper
Exam / Course m.b.a.hotel management and catering science
Department
Organization alagappa university
Position
Exam Date November, 2017
City, State tamil nadu, karaikudi


Question Paper

M.B.A. DEGREE EXAMINATION, NOVEMBER 2017
Hotel Management and Catering Science
ORGANIZATION BEHAVIOUR
(Upto 2015 Batch)
Time 3 Hours Maximum 60 Marks
Part A x 3 18)
Answer all questions.
1. Define Organisational Behaviour.
2. What do you mean by reference group?
3. State the leadership qualities required for managers.
4. Define Power.
5. What do you understand by organization effectiveness?
6. What is planned change?
Part B x 8 32)
Answer any four questions.
7. Highlight the importance of organisation behaviour.
8. Explain the theories of learning.
9. Discuss the process of communication.
10. How will you manage the stress? Explain briefly.
Sub. Code
12
CP-8289
2
WSS
11. Discuss the implications of culture on organization
behaviour.
12. Why do people resist for a change in an organization?
Part C x 10 10)
(Compulsory)
13. Discuss the factors influencing perception process.
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  • advanced food and beverage service control
  • advanced food production and patisserie
  • advanced front office operations
  • beverage and bar management
  • control
  • event management
  • financial and management accounting
  • financial management
  • food and beverage service
  • food production and pattisserie
  • front office operations
  • hospitality law
  • hospitality project management
  • human resource management in hospitality industry
  • it skills – e- commerce practical
  • it skills – office automation (practical)
  • management concepts
  • organization behaviour
  • research methods in hospitality industry