M.B.A. DEGREE EXAMINATION, NOVEMBER 2017
Hotel Management and Catering Science
FRONT OFFICE OPERATIONS
(2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 x 2 20)
Answer all questions.
1. What do you mean by "Eco- Tourism"?
2. What are time share hotels?
3. What is room discrepancy report?
4. Differentiate between standard room and suite.
5. Give any four examples for international travel agencies.
6. Differentiate between guaranteed and non- guaranteed
room reservation.
7. Who is Night Auditor?
8. What do you mean by floor limit with the reference to
credit card?
9. What is Key-Card?
10. What do you mean by Amenities Voucher?
Sub. Code
16
CP-8282
2
Ws 4
Part B x 5 25)
Answer all questions.
11. What is travel agency? Mention its functions.
Or
What do you mean by supplementary
accommodation? Mention their Features with
examples.
12. Mention the need for front office to co-ordinate with
other departments of a hotel.
Or
Comment on any five attributes required for a Hotel
Receptionist.
13. Expand the abbreviation G.D.S. Mention its
significance in room reservation.
Or
Comment on any five modes of Room Reservation.
14. Write notes on guest credit monitoring process.
Or
Write notes on daily and supplementary transcripts.
15. What do you mean by the following terms?
Safe deposit locker
Door man
Whitney rack
H.R.A.C.C
Plus position.
Or
How do you handle the arrival of V.I.P's in a luxury
hotel?
CP-8282
3
Ws 4
Part C x 10 30)
Answer all questions.
16. "Tourism and Hotel Industries depend on each
other". Elucidate this Statement.
Or
Comment on any five types of room rates.
17. What do you mean by "Group Reservation"? How do
you handle the same?
Or
Give a detailed account on Night Auditing process.
18. Explain the procedures involved in guest
registration process.
Or
Write notes on:
Any three places of pilgrimage interest in
India .
Duties and Responsibilities of Front Office
Manager.
————————