Exam Details
| Subject | total quality management | |
| Paper | ||
| Exam / Course | m.b.a. in health services management | |
| Department | ||
| Organization | alagappa university | |
| Position | ||
| Exam Date | November, 2017 | |
| City, State | tamil nadu, karaikudi |
Question Paper
M.B.A. DEGREE EXAMINATION, NOVEMBER 2017
Health Service Management
TOTAL QUALITY MANAGEMENT
(Upto 2015 Batch)
Time 3 Hours Maximum 60 Marks
Part A x 2 10)
Answer all questions.
1. Define quality of profit.
2. What is the purpose of quality assurance?
3. What is meant by quality management system?
4. Define Peer review.
5. Define QAC.
Part B x 5 20)
Answer any four questions.
6. Explain delivery process.
7. Describe benefits of ISO audit checklist.
8. Describe mechanics of review.
9. Write about quality circle.
10. What is meant by retro sphere review?
11. Explain reorganization.
12. What is meant by co-ordination?
Sub. Code
35
CP-8345
2
Ws5
Part C x 10 30)
Answer any three questions.
13. Describe the concepts of total quality management.
14. Explain ISO 9000 systems audits and assessment.
15. Discuss resistance to change and managing change.
16. Explain the customer service in TQM.
17. Explain
Recruitment
Selection
Education
Training.
————————
Health Service Management
TOTAL QUALITY MANAGEMENT
(Upto 2015 Batch)
Time 3 Hours Maximum 60 Marks
Part A x 2 10)
Answer all questions.
1. Define quality of profit.
2. What is the purpose of quality assurance?
3. What is meant by quality management system?
4. Define Peer review.
5. Define QAC.
Part B x 5 20)
Answer any four questions.
6. Explain delivery process.
7. Describe benefits of ISO audit checklist.
8. Describe mechanics of review.
9. Write about quality circle.
10. What is meant by retro sphere review?
11. Explain reorganization.
12. What is meant by co-ordination?
Sub. Code
35
CP-8345
2
Ws5
Part C x 10 30)
Answer any three questions.
13. Describe the concepts of total quality management.
14. Explain ISO 9000 systems audits and assessment.
15. Discuss resistance to change and managing change.
16. Explain the customer service in TQM.
17. Explain
Recruitment
Selection
Education
Training.
————————
Other Question Papers
Subjects
- accounts and finance
- basics of accounting
- corporate finance and management accounting
- counselling
- health care
- health care and wellness
- health care strategic management
- health economics and health policy
- health economics and policy
- health management information system
- health management process and behaviour
- hospital planning and design
- human resource management
- law relating to hospitals
- management information system
- marketing and strategic management
- marketing management and health care services marketing
- marketing management and health care
- materials management
- operations management – i
- operations management – ii
- operations research
- organizational behaviour
- principles of hospital management
- quality management in health care
- research methodology and statistics
- services marketing
- total quality management