M.B.A. DEGREE EXAMINATION, NOVEMBER 2017
Health Service Management
COUNSELLING
(2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 x 2 20)
Answer all questions.
1. Brief on Yestalt therapy.
2. Difference between Active and Passive listening.
3. Define conflict.
4. What are the communication barriers?
5. Write on stress and stressors.
6. Difference between constructive and destructive conflict.
7. Counselling Setting Explain.
8. Write the importance of listening skills will counselling
the terminally ill.
9. Explain counsellor counselle relationship.
10. Write on the process of listening.
Sub. Code
32
CP-8324
2
Wk 14
Part B x 5 25)
Answer all questions.
11. What should be the qualities of a good counsellor?
Or
Write in detail about ethics in counselling.
12. Elaborate on group therapy.
Or
Write on listening, it's stages, types and importance
of listening skills.
13. What are the challenges faced by a counsellor
during counselling?
Or
Transactional analysis Elaborate.
14. Write about the need for counselling.
Or
Brief on marital counselling and it's importance.
15. Brief on the process of history taking.
Or
Write on how to develop case histories.
Part C x 10 30)
Answer all questions.
16. What is meant by communication? Brief on its
barriers and importance of communication skills
during counselling.
Or
Write a detailed note on Egan's developmental
model of helping and interpersonal relating.
CP-8324
3
Wk 14
17. How will you counsel a person who is HIV positive
and what should be the qualities of a counsellor
handling HIV positive cases?
Or
Write in detail about the process of interviewing
it's characteristics, types and techniques.
18. Write the counselling techniques involved in
counselling the terminally ill.
Or
What is meant by conflict? Brief on how to handle a
conflict at an organizational level.
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