M.B.A. DEGREE EXAMINATION, NOVEMBER 2017
Health Service Management
HEALTH MANAGEMENT PROCESS AND BEHAVIOUR
(2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 x 2 20)
Answer all questions.
1. What are the social responsibilities of business?
2. Define planning and its importance.
3. Define strategy.
4. Briefly write about
5. Differentiate between authority and responsibility.
6. Short note on types of communication.
7. Differentiate between effectiveness and efficiency.
8. Define control.
9. Differentiate between creativity and innovation.
10. Bench marking Comment.
Sub. Code
11
CP-8311
2
Wk 4
Part B 5 25)
Answer all questions.
11. What are the objectives of management?
Or
According to you what are managerial skills a
manager should have.
12. Explain the scope of hospital management.
Or
Mention the principles of organising.
13. Write about managerial effectiveness and mention
its objectives.
Or
The steps in decision making process.
14. Management of diversity your views.
Or
Your views on power and politics in an organization.
15. How would you make communication effective?
Or
Write about performance standards and
measurement in an organization.
CP-8311
3
Wk 4
Part C x 10 30)
Answer all questions.
16. Explain the contribution made by any two authors
towards management thought.
Or
Discuss in detail the steps in planning process.
17. Explain the components of attitude.
Or
Explain the elements of learning process.
18. Define policy and explain various types of policies.
Or
Explain Maslow's theory on motivation.
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