B.C.A. (Semester (CGPA) Examination, 2017
BUSINESS COMMUNICATION
Day Date: Wednesday, 19-04-2017 Max. Marks: 70
Time: 10.30 AM to 01.00 PM
N.B. Q.1 and Q.7 are compulsory.
Attempt any two questions from Q. 3 and 4.
Attempt any one question from Q. 5 and 6.
Q.1 Rewrite the following questions by choosing correct
alternatives:
10
Open door police is the method of _____communication.
Upward Downward
Horizontal None of these
name and address of a company.
Body of the letter Subject
Letter head Reference
an informal channel of communication in the
organization.
Vertical Horizontal
Grapevine Consensus
an example of electronic communication.
Letter Email
Memo Notice
The function of the receiver is to message.
Encoding Decoding
Send None of these
The list of the subjects to be discussed in a meeting is called

Notice Agenda
Minutes Memo
grapevine communication in to four types.
Keith devis Newman
Scott Springel
Wrong interpretation of words is known as barrier.
Physical Semantic
Scio-psychological Cross-cultural
Page 1 of 2
SLR-U 4
The communication flows from bottom to top level in the
organization is called
Downward Upward
Horizontal Grapevine
10) Doing communication important.
Sender receiver
sender and receiver media
Q.1 Write whether the following statements True or False: 04
Communication is the life of blood of any business.
Capital letter is used lasting the sentence.
Encoding is function of receiver.
Gesture is an example of non-verbal communication.
Q.2 Write the answer of the following questions (Any two) 14
Explain the communication process with the help of neat diagram.
What is mean by meeting and write kinds of meeting?
What do you mean by barriers and explain physical (external)
barriers.
Q.3 Write the answer of the following questions (Any two) 14
Write the parts of business letter.
Recipient's point of view (You attitude)
Write principles of communication
Q.4 Write answer of the following questions (Any two) 14
Mechanism of writing explains punctuation marks?
Explain grapevine communication.
What is mean by downward communication? Explain four
importance.
Q.5 Answer the following questions. 14
Young energetic fresh graduates required for sales and accounts
work in our group of company write application letter of Laxmi
boards Ltd, AB Chambers, 16 dalal street, Mumbai 400 001
Write the bio-data/resume for above application letter.
Q.6 Answer the following questions. 14
Write types of communication in detail.
Write an enquiry letter to central marketing organization about
stationary material and their quotation.
Q.7 Write short notes on the following (Any two) 14
Horizontal communication
Modern office communication
Write four objectives of communication
Internet