DIPLOMA IN CATERING AND HOTEL
ADMINISTRATION EXAMINATION, NOVEMBER 2017
ROOM DIVISION MANAGEMENT
(Upto 2015 batch)
Time 3 Hours Maximum 60 Marks
Part A x 3 18)
Answer all questions.
1. What is staffing?
2. Define stock control.
3. Define first aid procedures.
4. What is yield?
5. How to calculate occupancy ratio?
6. Write about special events in hotel.
Part B x 8 32)
Answer any four questions.
7. Explain PMS.
8. Explain the role of front office in marketing and sales.
9. How you organise a point of sale in front office.
Sub. Code
34
CP-8450
2
Wk 6
10. Describe the first aid procedures followed by room
division.
11. Write the importance of security department in front
office.
12. Explain the importance redecoration and refurbishment.
Part C x 10 10)
Compulsory.
13. Short note
Lighting and lighting systems in hotels.
Floor and floor coloring.
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