DIPLOMA IN CATERING AND HOTEL
ADMINISTRATION EXAMINATION, NOVEMBER 2017
ROOM DIVISION OPERATION
(Upto 2015 batch)
Time 3 Hours Maximum 60 Marks
Part A x 3 18)
Answer all questions.
1. Define fabrics and fibers.
2. List out different types of laundry agents.
3. Write about prevention and control of pests.
4. Write short notes on Log book Information
directory Lost and found.
5. What are the different miscellaneous services done by
hotel front office and housekeeping staffs?
6. Explain: Self check-out and express check-out.
Part B x 8 32)
Answer any four questions.
7. Classify different types of Linen in the Hotel with sizes
and mention the activities of a Linen room.
8. Explain stages in wash cycle and what are the points to
be considered while laundering guest laundry?
Sub. Code
23
CP-8445
2
Ws2
9. Write about purpose and styles of flower arrangements.
10. Draw the chart of 'Handling Mails and Message' for guest
and staffs in a large hotel.
11. Write short notes on: Folio voucher ledger
account transfer cash advance floor limit and
house limit.
12. Explain in detail functions and role of Night Auditor.
Part C x 10 10)
(Compulsory)
13. Define stain removal; classify different types of stains
and write about various stain removal methods.
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