DIPLOMA EXAMINATION, NOVEMBER 2017
Catering and Hotel Administration
BASIC ROOM DIVISION OPERATION
(Upto 2015 batch)
Time 3 Hours Maximum 60 Marks
Part A x 3 18)
Answer all questions.
1. Write the duties and responsibilities of House man?
2. Write short notes on different types of key and their
control procedures.
3. What do you mean by vacant room?
4. What is called Time share hotels?
5. What are the sources of Reservation?
6. What do you mean by over booking?
Part B x 8 32)
Answer any four questions.
7. Draw the organization chart of Housekeeping department
in a luxury hotel. Explain the duties and responsibilities
of Executive House Keeper.
8. Briefly explain about classification of equipments used in
housekeeping.
Sub. Code
14
CP-8441
2
Wk 11
9. Explain the following
Babysitting
Second service
Freshen up service
Occupied room.
10. Write about the development of Hotel industry in India.
11. What are the different types of plan offered in Hotel
Industry?
12. Define the following words:
No show
DND
Left Luggage
Skipper.
Part C x 10 10)
Compulsory.
13. The Hotel is getting ready to celebrate a New Year Eve.
As an Executive House Keeper, what's your role and
theme in decorating the whole hotel and contribute
yourself to cherish and make this event cheerful.