CRAFT CERTIFICATE COURSE EXAMINATION,
NOVEMBER 2017
Front Office Operations
HOUSE KEEPING
(Upto 2015 Batch)
Time 3 Hours Maximum 100 Marks
Part A x 8 40)
Answer any five questions.
1. What do you mean by a Hotel?
2. Write duties of a House man.
3. What do you mean by cleaning equipment? Give
examples.
4. How do you clean Carpeted floors? Explain.
5. What is turn down service?
6. Explain floor pantry.
7. Name the furniture's kept in a guest room.
8. What are the employee areas?
Part B x 15 60)
Answer any four questions.
9. Explain in detail the staff organization of Housekeeping
department.
10. Explain in detail the cleaning agents used in
housekeeping department.
Sub. Code
12
CP-8415
2
WSS
11. How do you clean an occupied guest room?
12. Write in detail about guest laundry services.
13. What are the cleaning methods? Explain.
14. Explain bed making procedure.
15. Explain the safety of guest in your hotel.
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