CRAFT CERTIFICATE COURSE IN FRONT OFFICE
OPERATION EXAMINATION, NOVEMBER 2017
FRONT OFFICE OPERATION
(Upto 2015 Batch)
Time 3 Hours Maximum 100 Marks
Part A x 8 40)
Answer any five questions.
1. Discuss the role of the front office in a hotel.
2. What are eco hotels and explain.
3. What are the various types of reservations?
4. Interdepartmental communication in Front Office Staffs.
5. Explain in detail about over booking.
6. Explain in detail about the functions of a bell dsk.
7. Draw the format of a registration card and explain it.
8. Explain the travel agents.
Part B 12 60)
Answer any four questions.
9. Draw and explain the organizational structure of front
office department.
10. Explain the according to sizes and types of hotels.
Sub. Code
11
CP-8414
2
sp3
11. Write the importance of reservation and explain.
12. Types of key and key systems. Explain.
13. Explain the term "Lost and Found".
14. Explain the procedure of handling guest messages.
15. As an executive front office manager what are the
qualities you have to seen in a front office person?
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