Exam Details
| Subject | basic rooms division-ii | |
| Paper | ||
| Exam / Course | bhmct | |
| Department | ||
| Organization | savitribai phule pune university | |
| Position | ||
| Exam Date | April, 2018 | |
| City, State | maharashtra, pune |
Question Paper
B.H.M.C.T. (II Semester) EXAMINATION, 2018
203 BASIC ROOMS DIVISION-II
(2016 PATTERN)
Time 2.30 Hours Maximum Marks 50
N.B. Question No. 1 and 5 are compulsory from both section.
(ii Attempt any two from the remaining three.
(iii Assume suitable data wherever required.
Section-I
1. Write short notes on (any two)
Second service
Daily cleaning of lobby.
Opening of the House.
2. Explain the co-ordination of house-keeping with F and B service
and purchase.
Describe the various records maintained at the control
Desk.
3. What are the 'Rules of the Floor' to be followed by Housekeeping
staff
Explain the spring cleaning procedure for 'Guest rooms'.
[5371]-203 2
4. Classify Lost and Found Articles with the help of examples.[5]
What is the process to be followed while clearing VIP guest
rooms
Section-II
5. Define the following terms (any
Overbooking
(ii Travel Agent
(iii GSTS
Amendments.
GHC
VIP
6. Explain the various modes of reservation.
Describe the Pre-Arrival activities carried out at the front Desk.[5]
7. Describe the criteria for taking advance for walk in and scanty
baggage guest.
With the help of a format, explain the procedure for Room
Change.
8. Explain the arrival procedure for a foreign guest with a confirmed
reservation.
With the help of a diagram explain the 'guest cycle.'
203 BASIC ROOMS DIVISION-II
(2016 PATTERN)
Time 2.30 Hours Maximum Marks 50
N.B. Question No. 1 and 5 are compulsory from both section.
(ii Attempt any two from the remaining three.
(iii Assume suitable data wherever required.
Section-I
1. Write short notes on (any two)
Second service
Daily cleaning of lobby.
Opening of the House.
2. Explain the co-ordination of house-keeping with F and B service
and purchase.
Describe the various records maintained at the control
Desk.
3. What are the 'Rules of the Floor' to be followed by Housekeeping
staff
Explain the spring cleaning procedure for 'Guest rooms'.
[5371]-203 2
4. Classify Lost and Found Articles with the help of examples.[5]
What is the process to be followed while clearing VIP guest
rooms
Section-II
5. Define the following terms (any
Overbooking
(ii Travel Agent
(iii GSTS
Amendments.
GHC
VIP
6. Explain the various modes of reservation.
Describe the Pre-Arrival activities carried out at the front Desk.[5]
7. Describe the criteria for taking advance for walk in and scanty
baggage guest.
With the help of a format, explain the procedure for Room
Change.
8. Explain the arrival procedure for a foreign guest with a confirmed
reservation.
With the help of a diagram explain the 'guest cycle.'
Other Question Papers
Subjects
- accommodation operation-ii
- accommodation operation—i
- advanced baking
- bakery and confectionary
- bartending
- basic accounting
- basic rooms division-ii
- basic rooms division—i
- commodities
- communication skills
- computer fundamental
- entrepreneurship development
- environment science
- food & beverage service—ii
- food and beverage controls
- food and beverage service-i
- food and beverage service–iii
- food and beverage service—iv
- food production—i
- food production—ii
- food science
- french–i
- french—ii
- hospitality sales
- hotel accounting
- hotel laws
- housekeeping in allied sectors
- principles of management
- quantity food production
- soft skills management
- ticketing
- tourism operations