BHMCT (First Semester) EXAMINATION, 2018
SE-107 COMMUNICATION SKILLS
(English-I)
(2016 PATTERN)
Time Two Hours Maximum Marks 50
N.B. Question No. 1 is compulsory.
(ii Answer any 4 out of remaining six questions.
(iii All questions carry equal marks.
1. Write short notes on the following (any two)
Features of communication
(ii Speed Reading
(iii Vertical communication
Emotional barriers in communication.
2. Differentiate between Interpersonal and mass communication.

What are the disadvantages of written communication
3. Write a letter to the Reservations Manager of 'Hotel Blue Lagoon',
asking about the room availability on 21st and 22nd December, 2017.
Assume suitable data.
P.T.O.
[5371]-107 2
4. You have been asked to give a speech on the occassion of
'Farewell Party' organiged for the final year batch of your institute
who will be graduating. How will you prepare yourself for this
speech.
What is the meaning of Body language Identify and three
negative body language examples, that should not be shown
by the front desk staff.
5. What is a debate State the Do's and dont's while taking
part in a debate.
Define communication. Discuss 'Encoding' and 'Feedback' in the
communication process.
6. What are the benefits of 'Oral communication skills'
Write any five principles of communication.
7. How do cultural barriers, effect communication in business
organization
What are the benefits of reading for a students