BHMCT (First Semester) EXAMINATION, 2018
C-103 BASIC ROOMS DIVISION—I
(2016 PATTERN)
Time 2½ Hours Maximum Marks 50
N.B. Question Nos. 1 and 5 are compulsory.
(ii Out of the remaining attempt two questions from Section
I and two questions from Section II.
(iii Assume suitable data, if necessary.
SECTION I
1. Explain the following terms (any five)
Front of the house areas
Control desk
Dutch wife
Min cream
Maid's cart
Floor pantry
O.O.O.
2. Give the role and importance of Housekeeping department.
Explain any five types of guest room.
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3. Enlist the classification of cleaning equipments.
Draw the organisation structure of a Housekeeping department
of a medium size Hotel.
4. Write short notes on
Use and care of cleaning agent
(ii Storage and labelling of cleaning agent.
Explain the coordination of Housekeeping with Maintenance and
Food and Beverage department.
SECTION II
5. Explain the following terms (any five)
FHRAI
Concierge
Departure
American Plan
Cribe Rate
Resort
Skipper.
6. Discuss the classification of Hotels on the basis of size and
ownership.
Define Hotel. List down the name of any Indian and any
International 5-star Hotel.
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7. Draw the layout of front office and explain any two sections
of it.
Describe the functions performed at the belldesk.
8. Give the attributes required for front office staff.
Explain different types of keys.