Exam Details
| Subject | front office management | |
| Paper | ||
| Exam / Course | b.sc. in catering and hotel administration | |
| Department | ||
| Organization | alagappa university | |
| Position | ||
| Exam Date | November, 2017 | |
| City, State | tamil nadu, karaikudi |
Question Paper
B.Sc. DEGREE EXAMINATION, NOVEMBER 2017
Catering and Hotel Administration
FRONT OFFICE MANAGEMENT
(Upto 2015 Batch)
Time 3 Hours Maximum 60 Marks
Part A x 3 18)
Answer all questions.
1. Write a note on information directory.
2. What is mean by E-Room?
3. Give some examples of handlings the complaints in front
office services.
4. Write short notes on "Errand Card".
5. What is reconciliation of room status discrepancies?
6. Define self checkout.
Part B x 8 32)
Answer any four questions.
7. Explain the interdepartmental communications.
8. Elaborate on key controls and room key security system.
9. Given the procedures involved in escorting the guest of
the guest of their rooms.
Sub. Code
25
CP-7796
2
Ws8
10. What is paging? Describe the various methods of paging.
11. What are the four main types of complaints that guests
comp up with?
12. Describe folios, vouchers, guest ledger and city ledger.
Part C x 10 10)
Compulsory.
13. In bell desk department. How will you handle the
baggages of the guest? How can you make a good
impression towards the guest satisfactions while
handling buggages? Give suitable examples.
Catering and Hotel Administration
FRONT OFFICE MANAGEMENT
(Upto 2015 Batch)
Time 3 Hours Maximum 60 Marks
Part A x 3 18)
Answer all questions.
1. Write a note on information directory.
2. What is mean by E-Room?
3. Give some examples of handlings the complaints in front
office services.
4. Write short notes on "Errand Card".
5. What is reconciliation of room status discrepancies?
6. Define self checkout.
Part B x 8 32)
Answer any four questions.
7. Explain the interdepartmental communications.
8. Elaborate on key controls and room key security system.
9. Given the procedures involved in escorting the guest of
the guest of their rooms.
Sub. Code
25
CP-7796
2
Ws8
10. What is paging? Describe the various methods of paging.
11. What are the four main types of complaints that guests
comp up with?
12. Describe folios, vouchers, guest ledger and city ledger.
Part C x 10 10)
Compulsory.
13. In bell desk department. How will you handle the
baggages of the guest? How can you make a good
impression towards the guest satisfactions while
handling buggages? Give suitable examples.
Other Question Papers
Subjects
- accommodation operation
- advanced accommodation management
- advanced food prodcution
- advanced food production and patisserie
- advanced rooms division management
- basic accommodation operation
- basic food and beverage service
- basic food production and patisserie
- basic front office operation
- basics of computer science
- beverage service
- computer applications
- culinary arts and techniques
- environmental studies
- food and beverage management
- food and beverage service
- front office management
- front office operation
- hotel accounting
- hotel and catering laws
- house keeping and facilities bmanagement
- human resource management
- management information system
- personality development
- principle of management
- sales and marketing practices
- travel and tourism management