M.B.A. DEGREE EXAMINATION, NOVEMBER 2017
Airline and Airport Management
AIR TRAFFIC CONTROL
(Upto 2015 batch)
Time 3 Hours Maximum 75 Marks
Part A (10 X 2 20)
Answer all questions.
1. What is short term memory?
2. Define culture.
3. What is communication style?
4. What is post traumatic stress diorder?
5. Define Illusion.
6. Define stress and state its sources.
7. What is auditory perception?
8. What is meant by latent human factor?
9. What is Recognition?
10. What is meant by non-verbal communication?
Sub. Code
45
CP-8392
2
Ws15
Part B X 5 25)
Answer all questions.
11. Explain the three main theories or models for
describing human errors.
Or
Briefly explain the reason model.
12. Draw the structure of ear and briefly explain its
functions.
Or
What are the various sources of information which
can be gathered from a single eye?
13. Explain the various types of communication failure
between the ATC and Pilot.
Or
Explain the stages in development of team.
14. Briefly explain circadian Rhythms.
Or
Explain ADS and ADS-B.
15. What is stress? What are the symptoms for
indication of stress in A.T.C. environment?
Or
What is shift work? Briefly explain the
consequences of shift work.
CP-8392
3
Ws15
Part C 10 30)
Answer all questions.
16. What is illusion? Explain the four kinds of illusion
with diagram.
Or
What are the controller-pilot communication
failures?
17. Explain verbal and non-verbal communication and
draw a diagram on model of communication.
Or
Describe the key variables which make up the
controller's situation awareness.
18. Explain the levels of behaviour in details and its
impact on ATC.
Or
What are the causes of stress? Explain the process
of managing stress in A.T.C.