M.B.A. DEGREE EXAMINATION, NOVEMBER 2017
Airline and Airport Management
AIRPORT OPERATIONS MANAGEMENT
(2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 X 2 20)
Answer all questions.
1. What is a station?
2. Explain de-icing operations.
3. What are the basic management skills a station manager
should possess?
4. Explain CUTE and CUSS.
5. Who is termed as PRM?
6. What are the processes involved at check-in and
boarding?
7. What is meant by baggage handling?
8. What are the common causes of ramp accidents?
9. What is meant by pilferage?
10. List out the areas in which safety training is to be
provided?
Sub. Code
34
CP-8362
2
WSS
Part B 5 25)
Answer all questions.
11. What do you mean by airport operations?
Or
Who are GSP? What are their functions at an
airport?
12. Explain ERP.
Or
What are the functions of an AOC?
13. How does a station manager contribute to the
airport revenue?
Or
Write a brief note on SPT.
14. What are the main elements of a passenger
handling?
Or
Describe the cargo handling activities at the airport.
15. Explain passenger and baggage reconciliation.
Or
List out the safety check list for staff working at the
airport.
Part C 10 30)
Answer all questions.
16. Write in detail the roles and responsibilities of a
Station Manager.
Or
What types of emergencies may arise in the airport
and how to curtail them?
CP-8362
3
WSS
17. List and explain the passengers who may need
special assistance at the airport.
Or
What are the occupation health and safety hazards
at a work place? How does a station manager
address this issue?
18. How many stages of baggage handlings are there?
Explain in detail.
Or
Detail the elements involved in airline catering
process.
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