M.C.A. DEGREE EXAMINATION, APRIL 2017.
Second Semester
COMMUNICATION SKILLS
(2012 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 X 2 20)
Answer all questions.
1. Define interpersonal communication.
2. What communication takes place during the sharing of
information among different structural levels within a
business?
3. What is the mode of apologizing to a person?
4. How would you formally express disagreement?
5. What is chronemics?
6. What are audio-visual aids?
7. What are the essential qualities of a good leader?
8. Why do we conduct meeting?
9. What are the essential parts of minutes?
10. Define resumé.
Sub. Code
541204/
545204
RW-156
2
Sp4
Part B X 5 25)
Answer all questions choosing either or
All questions carry equal marks.
11. Explain horizontal and diagonal communication.
Or
Bring out the different levels of communication.
12. Explain the various modes of greeting.
Or
What are the attributes of soft skills?
13. Discuss the significance of planning.
Or
What are the advantages of audio-visual aids?
14. Analyze the different kinds of interviews.
Or
Bring out the importance of team work.
15. How are agendas prepared?
Or
Discuss the advantages of e-mail.
RW-156
3
Sp4
Part C X 10 30)
Answer any three of the following questions.
16. Examine the principles of effective communication.
17. Describe the nuances of conversation skills.
18. Bring out the methods involved in presentation.
19. Discuss the chief features of Group Discussion.
20. What are the essential components included in
Curriculum Vitae?