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LOYOLA COLLEGE (AUTONOMOUS), CHENNAI 600 034 M.A.DEGREE EXAMINATION SOCIAL WORK FOURTHSEMESTER APRIL 2017
SW 4809- ORGANISATIONAL BEHAVIOUR
Date: 20-04-2017 Dept. No. Max. 100 Marks
09:00-12:00 SECTION A Answer ALL questions. Each answer should not exceed 50 words. (10 x 2 20)
1. Define Organizational Behaviour.
2. Give the meaning of Attitude.
3. Distinguish 'Authority' from 'Power'.
4. What is Transactional Analysis?
5. What is Learning?
6. State any two methods of resolving a conflict.
7. Mention any two types of Groups.
8. What is Organizational Development?
9. Give the meaning of 'Quality of Work Life'.
10. Define 'Perception'.
SECTION B Answer any FOUR questions. Each answer should not exceed 300 words. x 10 40)
11. Write a note on the techniques of Organizational Development.
12. Highlight the various styles of Leadership.
13. Briefly describe the role of a behavioural scientist in an Industry.
14. Write short notes on the following: Organizational Excellence Social Networking
15. List out measures to build up positive Organizational Climate in work place.
SECTION C Answer any TWO questions. Each answer should not exceed 600 words x 20 40)
16. Elaborately discuss the determinants of personality and explain its impact at the work place.
17. Present a detailed note on the various theories of motivation with suitable examples.
18. Give an account of the impact of Dysfunctional Behaviour at work place with specific reference to employee absenteeism and labour turnover. Suggest effective measures to overcome such Dysfunctional Behaviours.