B.C.A./BBA (Sem. II) EXAMINATION, 2018
ORGANISATIONAL BEHAVIOUR
(2013 PATTERN)
Time Three Hours Maximum Marks 80
N.B. All questions are compulsory.
(ii Figures to the right indicate full marks.
1. Define Organizational Behaviour. Explain the nature, scope and goals
of Organizational Behaviour.
Or
What is 'Total Quality Management' Describe the goals of TQM.
How is TQM implemented
2. What is Attitude Explain effect of employee's attitudes.
Or
Explain Herzberg's Hygiene theory of motivation.
3. Define Personality. Explain determinants of personality.
Or
Define Stress. Explain in detail sources of Stress.
4. Define the term Conflict. Explain types of conflict.
Or
What is Resistance to Change? Explain its types.
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5. Write short notes on (any four)
Autocratic and custodial model of Organizational Behaviour
Organizational Value
Locus of Control
Psychological effects of Stress
Positive effects of Conflict
Types of Group.