Exam Details
| Subject | quality management | |
| Paper | ||
| Exam / Course | mba | |
| Department | ||
| Organization | solapur university | |
| Position | ||
| Exam Date | 03, December, 2017 | |
| City, State | maharashtra, solapur |
Question Paper
M.B.A. II (Semester IV) (CBCS) Examination, 2018
Group E Production and Materials Management (Paper IV)
Quality Management
Day and Date Monday, 3-12-2018 Total Marks 70
Time 10.30 a.m. to 1.00 p.m.
Instructions Question No. 1 is compulsory.
Attempt any two questions from Q. No. 3 and 4.
Attempt any two questions from Q. No. 6 and 7.
All questions carry equal marks.
1. Case Super Technology.
Suman and her husband have a small, highly successful firm that serves
narrow niche of medical applications of laser technologies. The firm has only
four customers, but each is leading player in emerging medical-electronics
technology markets. Each firm has told Suman that it is pleased with her product,
service and ability to provide leading edge technology.
Suman's problem begins in the form of a memo from one of her major customers
who has just decided to seek ISO 9000 certification to effectively compete in
international markets. Suman understands this logic of her customer. As part
of the IS0 9000 certification process, the customer expects each of these
key suppliers to become IS0 9000 certified. What little Suman knows about
ISO 9000 certification is that this new requirement would pose enormous
problems for Advanced Laser Technology which has only five employees
including Suman and her engineer husband, how will Advanced Laser
Technology Inc., be able to document all that it did It seems to be a catch 22
situation. If Suman and her husband divert their attention to document all 20
aspects of section 4 of ISO 9000 then the firm risks losing its competitive edge
in this fast changing technological field. If ALT hires a consultant to help with this
certification process, it risks diverting both management attention and critical
cash resources to the certification process. As she reflects on this dilemma,
Suman wonders "How does this add value to ALT
P.T.O.
Seat
No. Set P
Set P
SLR-CL 72 *SLRCL72*
Analyse the case.
Identify the problem.
Evaluate alternatives.
Select the best solution.
2. Short note (write any two)
Leadership for Quality.
Deming Management Philosophy.
Six Sigma.
3. Short note (write any two)
Quality Audit.
Total quality and safety.
Failure Analysts.
4. Short note (write any two)
Balance between cost of quality and value of quality.
Cross functional teams.
Taguchi Loss Function.
5. How do you develop quality circle program What are its benefits
6. Describe the two techniques of SQC namely
Statistical Process Control and.
Acceptance Sampling.
7. "Quality is the new competitive weapon", Justify the statement. Explain how
quality can be examined at different level by an organization.
Group E Production and Materials Management (Paper IV)
Quality Management
Day and Date Monday, 3-12-2018 Total Marks 70
Time 10.30 a.m. to 1.00 p.m.
Instructions Question No. 1 is compulsory.
Attempt any two questions from Q. No. 3 and 4.
Attempt any two questions from Q. No. 6 and 7.
All questions carry equal marks.
1. Case Super Technology.
Suman and her husband have a small, highly successful firm that serves
narrow niche of medical applications of laser technologies. The firm has only
four customers, but each is leading player in emerging medical-electronics
technology markets. Each firm has told Suman that it is pleased with her product,
service and ability to provide leading edge technology.
Suman's problem begins in the form of a memo from one of her major customers
who has just decided to seek ISO 9000 certification to effectively compete in
international markets. Suman understands this logic of her customer. As part
of the IS0 9000 certification process, the customer expects each of these
key suppliers to become IS0 9000 certified. What little Suman knows about
ISO 9000 certification is that this new requirement would pose enormous
problems for Advanced Laser Technology which has only five employees
including Suman and her engineer husband, how will Advanced Laser
Technology Inc., be able to document all that it did It seems to be a catch 22
situation. If Suman and her husband divert their attention to document all 20
aspects of section 4 of ISO 9000 then the firm risks losing its competitive edge
in this fast changing technological field. If ALT hires a consultant to help with this
certification process, it risks diverting both management attention and critical
cash resources to the certification process. As she reflects on this dilemma,
Suman wonders "How does this add value to ALT
P.T.O.
Seat
No. Set P
Set P
SLR-CL 72 *SLRCL72*
Analyse the case.
Identify the problem.
Evaluate alternatives.
Select the best solution.
2. Short note (write any two)
Leadership for Quality.
Deming Management Philosophy.
Six Sigma.
3. Short note (write any two)
Quality Audit.
Total quality and safety.
Failure Analysts.
4. Short note (write any two)
Balance between cost of quality and value of quality.
Cross functional teams.
Taguchi Loss Function.
5. How do you develop quality circle program What are its benefits
6. Describe the two techniques of SQC namely
Statistical Process Control and.
Acceptance Sampling.
7. "Quality is the new competitive weapon", Justify the statement. Explain how
quality can be examined at different level by an organization.
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- (paper – xi) human resource management
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- agricultural production management
- agro-processing industries and rural industrialization
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- corporate planning and strategic management (old)
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- excel
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- financial decision analysis
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- fundamentals of agriculture and co-operative management
- fundamentals of agriculture and co-operative management (new cbcs)
- global human resource management
- group d – system management (paper – ii)
- human resource initiatives (paper – ii)
- human resource management
- indian financial system
- indian financial system (paper – xix)
- industrial engineering
- industrial relations and labour regulations
- integrated marketing communication and consumer behaviour
- international busines (paper – xiii)
- international business environment (old)
- international business environment (paper – i)
- international finance
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- international financial systems and markets
- international logistics
- international marketing
- international trade and agriculture
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- international trade procedures and documentations
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- it for management
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- logistics and supply chain management
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- management accounting
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- management acounting
- management information system
- managerial communication – i
- managerial communication – ii
- managerial economics
- managerial excellence
- marketing management
- marketing management (cbcs)
- operations management
- organisational behaviour
- organizational behaviour
- paper – ix : marketing management
- paper – xii : production and materials management (old)
- paper – xiii : economic environment of busines
- paper – xiv : managerial comunication – ii
- paper – xv : research methodology
- paper – xvi : event management(new)
- paper – xvi : operations management
- paper – xvii : strategic management
- performance management and compensation
- perspectives of management
- principles of management
- product and brand management
- product and brand management (paper – i)
- production and materials management
- production management and operations research (paper – xii)
- programing concepts and advanced
- programming concepts and advanced excel
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- purchasing and inventory management
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- quality management
- relational database management system
- research methodology
- research methodology (paper – xv)
- retail and rural marketing
- sales and distribution management (new) paper – xx
- sales and strategic marketing
- sales and strategic marketing (new cbcs)
- sales and strategic marketing (old)
- security and control information system
- skill development (paper – xix)
- statistical methods
- statistics for management
- strategic financial management
- strategic financial management (paper – ii)
- strategic human resource management
- strategic human resource management (old)
- strategic human resource management (paper – xix)
- system management
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- systems management (paper – i)
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- taxation
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